Army Community Service (ACS)

Hours of Operation

Monday 8 a.m. - 4:30 p.m.
Tuesday 8 a.m. - 4:30 p.m.
Wednesday 8 a.m. - 4:30 p.m.
Thursday 8 a.m. - 4:30 p.m.
Friday 8 a.m. - 4:30 p.m.
Saturday Closed
Sunday Closed
Holidays Closed (All Federal Holidays)

Contact

622 Swift Rd.
Bldg 622
Google Map

WiFi Available

Handicap Accessible

Tel:
+1 (845)938-4621

Military DSN Tel:
+1 (312)688-4621


The mission of ACS is to facilitate the commander's ability to provide comprehensive, standardized, coordinated and responsive services that support Soldiers, Department of the Army civilians, and Families regardless of geographical location and to maximize technology and resources, eliminate duplication in service delivery and measure service effectiveness.

To The Point Newsletter
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Army Emergency Relief (AER)

Hours of Operation

Monday 8 a.m. - 4:30 p.m.
Tuesday 8 a.m. - 4:30 p.m.
Wednesday 8 a.m. - 4:30 p.m.
Thursday 8 a.m. - 4:30 p.m.
Friday 8 a.m. - 4:30 p.m.
Saturday Closed
Sunday Closed

Contact

622 Swift Rd.
Bldg 622
Google Map

WiFi Available

Handicap Accessible

Tel:
+1 (845)938-5839

Military DSN Tel:
+1 (312)668-5839

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ACS AER web page photo
Army Emergency Relief Overview

Army Emergency Relief (AER) is a private non-profit organization established to assist Soldiers and their Family members in emergency financial situations due to no fault of their own. Financial assistance is given in the form of an interest-free loan, grant, or combination of the two. Loans are repaid by an allotment.

To apply for AER assistance, the Soldier should visit the AER Officer at Army Community Service (Bldg. 622) for a consultation. After determining that the Soldier has a valid emergency, then we can proceed with authorized AER assistance.

If the need for emergency financial assistance arises outside these operating hours, the American Red Cross Armed Forces Emergency Service Center can be contacted toll free at (877) 272-7337. This Center is operational 24 hours a day, 365 days a year.

Education Programs
AER’s Education Program is a secondary mission to help Army Families with the costs of education. The three separate scholarship programs are:

Stateside Spouse Education Assistance Program
• Applicant must be the Spouse or widow(er) of an active duty or retired Soldier and reside in the United States.
• Stateside applicants must be full time students.
• First undergraduate degrees only.
• Active duty military personnel are not eligible.

Overseas Spouse Education Assistance Program
• Applicants must be a Spouse of an active duty Soldier assigned in Europe, Korea, Japan, or Okinawa.
• Applicants must physically reside with the Soldier at the assigned location.
• First undergraduate degrees only.
• Off post students are not eligible.
• Spouses may be part time or full time students.

Major General James Ursano Scholarship Fund for Dependant Children
• Dependent children, stepchildren, or legally adopted children of Army Soldiers on active duty, retired or deceased while in active duty or retired status. The children of Grey Area Reservists/National Guard are eligible as well.

Scholarship awards will be awarded up to half the cost of tuition. Scholarship awards are based on financial need, as evidenced by income, assets, Family size, and special circumstances.

Applications and instructions are available for all the scholarships on the AER website at www.aerhq.org

AER Resources and Forms
View all forms.

Army Family Action Plan (AFAP)

Hours of Operation

Monday 8 a.m. - 4:30 p.m.
Tuesday 8 a.m. - 4:30 p.m.
Wednesday 8 a.m. - 4:30 p.m.
Thursday 8 a.m. - 4:30 p.m.
Friday 8 a.m. - 4:30 p.m.
Saturday Closed
Sunday Closed

Contact

622 Swift Rd.
Bldg. 622
Google Map

WiFi Available

Handicap Accessible

Tel:
+1 (845)938-4621

Military DSN Tel:
+1 (312)668-4621

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AFAP_Web_Photo.jpg
The Army Family Action Plan (AFAP) is your platform to voice quality-of-life issues, feedback, ideas, and suggestions. It’s the best way to let Army leadership know about what works, what doesn’t, and how you think problems can be resolved. We give Active and Reserve Component Soldiers, Army Civilians, Retirees, Survivors, and Family members a primary tool to help identify issues and concerns and shape your standards of living.

AFAP is responsible for 128 legislative changes, 186 Department of Defence/Army policy changes, and 210 improved programs and services. Your voice makes a difference!

You can submit issues at your garrison’s Army Community Service office or to a unit Family Programs liaison. Army OneSource also facilitates AFAP issues online and makes sure your concerns get the attention they deserve. The information you submit gives Army leadership insight and helps foster a satisfied, informed, and resilient Army Community.

What happens to an AFAP issue?
The Commander’s AFAP Steering Committee meets quarterly to provide updates about issue resolution and ensure that issues are continually worked and do not become stagnant. Issues remain in the process until the Steering Committee deems them complete or unattainable. The Committee is chaired by the Garrison Commander and Chief of Staff.

What happens to issues that cannot be resoved locally?
Issues that are beyond the scope of West Point are forwarded to DA for inclusion into the AFAP process. The DA issues are reviewed, and those that are prioritized are worked. The General Officer Steering Committee (GOSC) meets bi annually to review issues and determines when they are complete or unattainable.

How long does it take for an issue to be resolved?
Some issues can be resolved within 90 days of the conference, however, some issues that require higher level action such as changes to Army and OSD regulatory guidance and policy and to Federal law require time to accomplish. Some issues prove more difficult to resolve than others. On the average, issues at the HQDA level take 2 ½ years to complete.

How do we know when issues are resloved?
For information about all West Point AFAP issues, please review the West Point AFAP Issue Update Book or spreadsheet of all issues.
West Point Active AFAP Issues Update Book  (March 2017)
West Point Completed/Unattainable AFAP Issues Update book (November 2017)
• You can now search active HQDA AFAP issues by visiting ArmyOneSource
2017 West Point AFAP Information Paper
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What are some of AFAP's success stories?
To get an idea of what AFAP has done for the Army family; take a look at some of the benefits available today as a result of the process.

Some success stories at HQDA:
• Montgomery GI Bill can be transferred to dependents.
• Expanded dental insurance plan that increased coverage for dental procedures and some orthodontic services.
• Temporary Lodging Expense increased from 4 to 10 days.
• Soldiers may store a vehicle at government expense if PCS to location where vehicle not allowed.
• Thrift Savings Plan was authorized.
• Military spouse unemployment compensation.
• Military Spouse preference for federal Jobs.

We have also experienced several successes locally, including:
• Playground for Special Needs Family Members
• Sponsorship program for deployed personnel
• Junior ROTC program at O’Neill High School
• Taco Bell
• Lee CDC
• Covered Bus Stops
• Refreshments at Exchange offered movies

Submit an AFAP Issue here
If you have issues you like to see resolved, the Army Family Action Plan (AFAP) is your avenue for results. Issues can be submitted online by logging onto ArmyOneSource. Look under the AFAP Issue Management icon - be sure to select West Point when submitting. 

Army Family Team Building (AFTB)

Hours of Operation

Monday 8 a.m. - 4:30 p.m.
Tuesday 8 a.m. - 4:30 p.m.
Wednesday 8 a.m. - 4:30 p.m.
Thursday 8 a.m. - 4:30 p.m.
Friday 8 a.m. - 4:30 p.m.
Saturday Closed
Sunday Closed

Contact

622 Swift Rd.
Bldg 622
Google Map

WiFi Available

Handicap Accessible

Tel:
+1 (845)938-4621

Military DSN Tel:
+1 (312)668-4621

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Army Family Team Building (AFTB) provides Army knowledge and specialized training to maximize your personal and professional potential. AFTB enhances overall Army readiness and helps America’s Army adapt to a changing world.

AFTB helps you to cope with and enjoy the military lifestyle. Many of the courses can be applied toward resume’ and career building, self-development and leadership skills. Active duty Soldiers can earn promotion points for participating in the training. AFTB provides the knowledge & self-confidence to take responsibility for yourself and your Family. The training is available to Soldiers, Family members of all Soldiers, Department of Defense civilians and volunteers.

For more information, contact your Army Community Service Family Program office or Army OneSource.

AFTB Goals
Provide individual training to Soldiers, Families and Civilians by enhancing personal growth and professional development by meeting the needs of the transforming military. We also employ resources to build and strengthen partnerships resulting in a resilient community.
AFTB Class Registration Form
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AFTB classes may be taken online at ArmyOneSource. To access, select "elearning center" and "online courses" under the Family Programs and Services menu.

What AFTB class should I attend?
Military Knowledge  (Level I/K)
A one-day training that allows participants to learn about military life and how to maneuver through daily challenges by discovering how to decipher acronyms, utilize community resources, acquire personal resiliency concepts and understand the goal and impact of the mission.

Personal Growth and Resiliency  (Level II/G)
A two-day training that allows participants to learn more about themselves as they will explore effective skills and develop communication strategies for their personal and professional lives and differentiate personality traits to discover effective ways to interact with co-workers, friends and family and learners will be able to define resiliency during crisis and grief and more.

Leadership Development (Level III/L)
A two-day training where participants will analyze the behaviors associated with Maslow’s Hierarchy of Needs and identify motivational strategies to help fulfill those needs. The learner will also evaluate the importance of group needs and create a personal action plan to meet both individual and group needs. The learner will also identify their innate leadership approach and examine the alternative styles of others in order to incorporate various approaches into their personal and professional lives.

AFTB Class Schedule

AFTB Class Schedule
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Request Training
Form requests links have (temporarily) been disabled at this time. Patrons should utilize phone numbers provided or stop by the facility for additional information.

Army Volunteer Corps (AVC)

Hours of Operation

Monday 8 a.m. - 4:30 p.m.
Tuesday 8 a.m. - 4:30 p.m.
Wednesday 8 a.m. - 4:30 p.m.
Thursday 8 a.m. - 4:30 p.m.
Friday 8 a.m. - 4:30 p.m.
Saturday Closed
Sunday Closed

Contact

622 Swift Rd.
Bldg 622
Google Map

WiFi Available

Handicap Accessible

Tel:
+1 (845)938-4621

Military DSN Tel:
+1 (312)668-4621

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AVC_Web_Photo.jpg

Mission:
To promote and strengthen volunteerism by uniting community volunteer efforts, supporting professional management, enhancing volunteer career mobility and establishing volunteer partnerships to support individual personal growth and life-long volunteer commitment.

Vision:
To be a trained and resourced professional volunteer force supported by Army leadership and prepared to contribute to Army readiness and well-being.

Why Volunteer?
Volunteers support the installation mission in a variety of capacities such as: coaches, office assistants, program assistants and much more. Joining the West Point volunteer team enables you to gain valuable work experience while helping others.

Some of the organizations we work with are:
American Red Cross
Army Athletics
Better Opportunities for Single Soldiers (BOSS)
Big Brothers Big Sisters
Boy Scouts
Child, Youth and School Services
Daughters of the United States Army
Directorate of Cadet Activities
Food Bank of the Hudson Valley
Girl Scouts
Habitat for Humanity
Kosciuszko's Garden
Morgan Farm
Puppies Behind Bars
Special Olympics
Victor Constant Ski Slope
West Point Women's Club
Wreathsacrossamerica.org

Other resources for volunteer opportunities:
serve.gov
newyorkcares.org

How to volunteer at West Point
The Army Volunteer Corps Coordinator (AVCC) assists potential volunteers with locating volunteer organizations and opportunities at West Point that are right for them.

The AVCC will put you in contact with the organization you want to volunteer with. During this time, the volunteer and organization should agree upon a position in which the volunteer will serve. The volunteer must receive a copy of the position description and must register PRIOR to beginning volunteer service.

How to register to volunteer
Register on the Volunteer Management Information System (VMIS) West Point organizations are now on line with the new Department of the Army Volunteer Management Information System (VMIS). The system is used to track volunteer hours, training and awards. If a position is not in the system, contact the AVC Coordinator for assistance. Please refer to the How-to Guide for Volunteers for step by step instructions. The Volunteer Daily Time Record is a useful tool to track hours on a daily basis.

After registering, you must complete the necessary paperwork. If you are unsure which form to complete after reading below, please contact the AVCC.

• Volunteer Agreement (DD Form 2793) This form is position specific and must be signed by the volunteer and the organization accepting official. A separate DD2793 form must be completed/signed for each statutory activity in which the volunteer works.

• Parental Permission Form (DA Form 5671) This form must be signed prior to the commencement of volunteer services when volunteers are under the age of 18.

The organization will provide orientation to the volunteer. During this orientation, the volunteer will become introduced to the organization in which they will be serving. Logging hours  must be done in VMIS. Hours shall be recorded by the 15th of each month for the previous month in order for the system to accept them.

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Black and Gold Volunteer Award
The Black and Gold Award was created by the Volunteer Advisory Council (VAC) as an elite award for West Point volunteers who go above and beyond in their volunteer service. One key element in the award process is registration by the volunteer and documentation of volunteer hours. This process enables the installation to track the contributions of the volunteer workforce as well as provide the benefits allowed by law.

The Garrison Commander recognizes volunteers that have gone the extra mile in the West Point Community by promoting a sense of community and performing volunteer service with a professional, positive, and caring attitude. Volunteers may be nominated by anyone with knowledge of individual's contributions. Each organization is responsible for recognizing their volunteers  on a continual basis.

Black and Gold Nomination Form
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Please not: Nominations may be submitted by anyone with direct knowledge of nominee’s volunteer service record. Nominations must be approved by the Director of the volunteer agency, his/her designated representative, or O-6 Commander/CSM or above in the chain of command. Volunteers are not eligible to be nominated by an organization for more than one (1) Black and Gold Volunteer Award per year. To nominate an individual for the Black and Gold Volunteer Award, a nomination form must be completed and submitted to the AVCC prior to close of business on the nomination deadline.

West Point Volunteer Advisory Council (VAC)
Representatives from organizations benefiting from volunteer service, as well as command spouses and community representatives meet bi-annually to discuss volunteer and community news, share program plans and network to support the installation and surrounding communities. For more information, please contact the AVCC at +1 (845)938-3655.

Volunteer Assistance Request Form
If you are an organization in need of volunteer support, please complete a Volunteer Assistance Request Form. Please note that ample notice must be provided when requesting volunteers, particularly for special events and date-specific needs.

Fequently Asked Questions About Utilizing Volunteers
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West Point Army Volunteer Corps Volunteer Assistance Request Form
Please provide detailed information.
Ample notice must be provided when requesting volunteers and volunteer support cannot
be guaranteed. Please note: The AVCC reserves the right to refuse to recruit for any position that could be viewed as controversial, filling a vacant civil service or military position, or could be a potential conflict with other unit/organization positions.

Form requests links have (temporarily) been disabled at this time. Patrons should utilize phone numbers provided or stop by the facility for additional information.

Employment Readiness Program (ERP)

Hours of Operation

Monday 8 a.m. - 4:30 p.m.
Tuesday 8 a.m. - 4:30 p.m.
Wednesday 8 a.m. - 4:30 p.m.
Thursday 8 a.m. - 4:30 p.m.
Friday 8 a.m. - 4:30 p.m.
Saturday Closed
Sunday Closed

Contact

622 Swift Rd.
Bldg 622
Google Map

WiFi Available

Handicap Accessible

Tel:
+1 (845)938-5658

Military DSN Tel:
+1 (312)668-5658

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The Employment Readiness Program (ERP) offers resources to help with your career plan and job search. Whether you’re a military spouse or Family member who just moved to a new installation, Retiree, or DoD civilian looking for new opportunities, or active duty military, active Reserve, National Guard member, or Wounded Warrior, we’re here to help.

Our services include:

• Up-to-date information on local, national, and international employment opportunities, job market trends and education, and volunteer resources

• Classes and seminars on self-assessment and career exploration, resume writing, interviewing techniques, dressing for success, networking, and entrepreneurship

• Résumé critiques

• Career counseling and individual career assessments

• Job fairs and other hiring events

• Teen/youth employment information

• Computers with internet access, résumé-writing software, and typing tutorials

Contact the Employment Readiness Program manager (ERPM) for more information by calling or clicking the “Email Us” button above.

Programs for Military Spouses
Spouse Education & Career Opportunities (SECO): The Department of Defense SECO program provides education and career guidance to military spouses worldwide and offers comprehensive resources and tools for all stages of your career progression.
Military Spouse Employment Partnership (MSEP): The Department of Defense MSEP maintains agreements with over 350 employers committed to hiring military spouses. Today’s Military Spouses are skilled, diverse, and motivated, with sound work values and a strong work ethic – characteristics highly valued by America’s top employers.
My Career Advancement Account (MyCAA): The MyCAA Scholarship Program is a workforce development program that provides up to $4,000 of financial assistance to eligible military spouses who are pursuing a license, certification or Associate’s degree in a portable career field and occupation.
Expedited Licensing Services for Military Spouses relocating to New York.

Federal Employment:
Military Spouse Preference
Priority Placement Program (PPP-S)
West Point Civilian Personnel Advisory Center (CPAC)

Employment Resources

Government (Federal, State, County, City):
SAJOBS
West Point Non-Appropriated Fund (NAF)
Exchange (AAFES)
New York State
Orange County, NY
City of Newburgh, NY

Local Staffing Agencies and Recruiters:
Here’s Help is a local recruiting firm serving the Hudson Valley.
Express Employment Professionals is a leading staffing provider helping job seekers find work and businesses find qualified employees. 
Ethan Allen Workforce Solutions matches the energetic and hard-working jobseekers of the Hudson Valley with the career opportunities provided by our diverse community of employers.

On-Post Employers:
West Point Family Homes (Balfour Beatty)
West Point Association of Graduates
Thayer Hotel

Education:
Local School Districts
NYSED Teaching Certification
Mount Saint Mary College
SUNY Orange

Federal Job Webinars:
Overview of the Federal Hiring Process
Finding and Applying for Jobs in the Federal Government
Writing Your Federal Resume
Interviewing

Additional Resources:
New York State Job Bank
Computer Classes at the Newburgh Free Library
West Point Soldier for Life (SFL-TAP)

Exceptional Family Member Program (EFMP)

Hours of Operation

Monday 8 a.m. - 4:30 p.m.
Tuesday 8 a.m. - 4:30 p.m.
Wednesday 8 a.m. - 4:30 p.m.
Thursday 8 a.m. - 4:30 p.m.
Friday 8 a.m. - 4:30 p.m.
Saturday 8 a.m. - 4:30 p.m.
Sunday 8 a.m. - 4:30 p.m.

Contact

622 Swift Rd.
Bldg 622
Google Map

WiFi Available

Handicap Accessible

Tel:
+1 (845)938-5655

Military DSN Tel:
+1 (312)668-5655

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The Exceptional Family Member Program (EFMP) provides comprehensive support to Family members with special needs. EFMP takes an all-inclusive approach to coordinate military and civilian community, educational, medical, housing, and personnel services to help Soldiers and their Families with special needs.

An Exceptional Family Member is Family member with any physical, emotional, developmental, or intellectual disorder that requires special treatment, therapy, education, training, or counseling, and meets the eligibility criteria.

If you’re eligible for EFMP services, Family members must be screened and enrolled when they accompany authorized Soldiers on OCONUS assignments. Screenings include medical records review for all Family members and developmental screening for all children aged 72 months and younger.

What is the Exceptional Family Member Program?
The EFMP is a mandatory enrollment program that works with other military and civilian agencies to provide comprehensive and coordinated medical, educational, housing, community support and personnel services to Families with special needs.

Who must enroll in the program?
The following Soldiers with Exceptional Family Members must enroll in the program:

1. Active Duty Army

2. U.S. Army Reserve (USAR) Soldiers in the USAR-Active Guard Reserve (AGR) program and other USAR Soldiers on active duty exceeding 30 days.

3. Army National Guard personnel serving under authority of Title 10, United States Code and Title 32, United States Code. Department of the Army civilian employees do not enroll in the program. However, they must identify Family members with special education and medically related service needs each time they process for an assignment to a location outside of the United States where Family member travel is authorized at Government expense.

How does a soldier enroll in the program?
The Soldier contacts the nearest medical treatment facility EFMP point of contact to begin the assessment process and to obtain the enrollment forms: DD Form 2792 (Medical),
DD Form 2792-1 (Special Education). Once the forms are completed, they are forwarded to the appropriate regional medical center for coding and on to Army personnel agencies who enroll the Soldier into the program. At West Point, once the EFMP enrollment forms are completed, the Family can call the Keller Army Community Hospital EFMP Coordinator at +1 (845)938-6881 to schedule an appointment for initial enrollment review or for an update review. After the review is complete, the paperwork is forwarded to Walter Reed Army Medical Center for coding and processing.
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Does enrollment have any impact on the soldiers career?
Enrollment in EFMP does not adversely affect selection for promotion, schools, or assignment. Information concerning enrollment in EFMP or any of the data used in the program is not made available to selection boards.

What are the benefits of enrollment in the program?
Enrollment allows assignment managers at Army personnel agencies to consider the documented medical and special education needs of Exceptional Family Members in the assignment process. When possible, Soldiers are assigned to an area where the medical and special education needs of the Exceptional Family Member can be met. This will depend on the valid personnel requirement for the Soldier’s grade, specialty and eligibility for the tour. All Soldiers are still eligible for worldwide assignments. 

Are special education needs considered in military personnel assignments?
Special education needs are only considered in assignments outside the United States. Assignments within the United States are not based on the educational needs of children. Every local school system must obey public laws regarding the provision of special education.

Rights and Responsibilities
KNOW YOUR RIGHTS!

Public Law 90-480, Architectural Barriers Acts of 1968
Requires that certain Federally owned, leased or funded buildings and facilities be accessible to individuals with physical disabilities.

Public Law 93-112, The Rehabilitation Act of 1973
Addresses discrimination against individuals with disabilities
Section 501: Employment of Handicapped
Section 502: Architectural and Transportation Compliance
Section 503: Employment Under Federal contracts
Section 504: Non-Discrimination Under Federal Grants
“No otherwise qualified handicapped individual in the United States shall, solely by any reason of his (or her) handicap, be excluded from the participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance”

Public Law 94-142, The Education for all Handicapped Children Act
Made it possible for states and localities to receive Federal funds to assist in the education of children with disabilities. States must provide: A free and appropriate education in the least restrictive environment; an individualized education program (IEP) with existence of due process and parent participation.

Public Law 95-561, Defense Dependents’ Education Act
DoDDS is required to provide programs designed to meet the needs of eligible students in locations outside of the United States.

Public Law 98-372, The Handicapped Children’s Protection Act of 1976
This law provides for reasonable attorney fees and costs for parents who prevail in            administrative hearings or courts.

Public Law 98-524, The Vocational Act of 1984
This is particularly important because it requires that vocational education be provided for students with disabilities.

Public Law 98-410, Temporary Child Care for Handicapped Children and Crisis Nurseries Act of 1986
This law includes provision to fund temporary child care (e.g. respite care) for children who have a disability or chronic illness and crisis nurseries for children at risk of abuse or neglect.

Public Law 99-380, The Family Education Rights and Privacy Act of 1974
This law gives parents of students under the age of 18, and students age 18 and over, the right to examine records kept in the student’s personal file.

Public Law 101-336, The American with Disabilities Act (ADA) of 1990
Guarantees equal opportunity for individuals with disabilities in employment, public accommodation, transportation, state and local government services and telecommunications. It is the most significant Federal law assuring the full civil rights of all individuals with disabilities.

Summary of Parents’ Rights
• You must be notified in writing before the school recommends or takes any action to change your child’s school program.
• You must give permission in writing to the school before it can rest your child to determine special education services.
• You must be allowed to examine and make copies of your child’s school records.
• Schools must provide you with a due process hearing at any point you feel your rights have been violated.
• You have the right to appeal to the state department of education and state level courts.
• You have a right to be reimbursed if they prevail.

Parent Responsibilities
• Be aware of all rights and resources.
• A review is required as the EFM condition changes or at least every three years, whichever comes first.
• Hand carry all medical records, Form 5888 and IEP’s when PCSing

Helpful Links:
Special Needs Accommodation Process Team Pamphlet (SNAP)
SCOR for Adults
SCOR for Children
External Links Page

Family Advocacy Program (FAP)

Hours of Operation

Monday 8 a.m. - 4:30 p.m.
Tuesday 8 a.m. - 4:30 p.m.
Wednesday 8 a.m. - 4:30 p.m.
Thursday 8 a.m. - 4:30 p.m.
Friday 8 a.m. - 4:30 p.m.
Saturday Closed
Sunday Closed

Contact

Resiliency Center 626 Swift Rd. (2nd floor)
Bldg 626
Google Map

WiFi Available

Handicap Accessible

Tel:
+1 (845)938-3369

Military DSN Tel:
+1 (312)668-3369

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The goal of the West Point Family Advocacy Program is to prevent Family violence by providing a variety of services designed to strengthen Army Families.  Family Advocacy offers educational classes and other learning experiences.

If you suspect an incident of child abuse on West Point, call the Military Police (MP) Desk, at (845) 938-3333 and the New York State Child Abuse Hotline at (800) 342-3720.

For domestic violence there are (2) two reporting options:
Restricted.  Contact only the Family Advocacy Program Manager at (845) 938-3369 or the Keller Army Community Hospital Emergency Department at 845) 938-4004.
Unrestricted.  Contact the MP Desk if on West Point; if off West Point call 911.

The FAP Call Center.
Victims can also make a telephonic request for a Victim Advocate by calling the FAP Call Center at (855) 827-0400.  That number is available 24/7.  The call center will take calls for individuals interested in services from the Victim Advocate or to make a Restricted report of abuse.  The Call Center also has telephone numbers for all available resources on and off post.  

Available Classes

Parenting Class
The First four Thursdays of every Month: 1pm - 2:30pm
Each class will discuss an individual topic that is relevant to modern parenting within the military community.

Couples Communication Class
The first four Tuesdays of every month: 1pm - 2:30pm
Each class will discuss an individual topic that is relevant to common problems amongst couples today.

Stress Management Class
The first four Mondays of every month: 1pm - 2:30pm
Each class will discuss an individual topic that addresses common stressors and ways to manage them.

Anger Management Class
The first four Wednesdays of every month: 9:30 - 11:30am
Each class will discuss an individual topic that will help you understand and address your anger while learning to cope with it in a healthy way.

Earn a certificate after completing all four classes in the series.

Helpful Links
Prevent Child Abuse New York
Family Violence Prevention
NY State Office for the Prevention of Domestic Violence
Child Supervision and Curfew Policy

Financial Readines Program (FRP)

Hours of Operation

Monday 8 a.m. - 4:30 p.m.
Tuesday 8 a.m. - 4:30 p.m.
Wednesday 8 a.m. - 4:30 p.m.
Thursday 7 a.m. - 4:25 p.m.
Friday 8 a.m. - 4:30 p.m.
Saturday Closed
Sunday Closed

Contact

622 Swift Rd.
Bldg 622
Google Map

WiFi Available

Handicap Accessible

Tel:
+1 (845)938-5839

Military DSN Tel:
+1 (312)668-5839

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FRPPhoto.jpg

Financial Readiness Program Goals
The practice of great money management skills is learned behavior. With the proper guidance, education and counseling everyone is capable of living debt free, all it takes is effort and disciple. The Financial Readiness Program is committed to providing Military members with the necessary information and tools needed for financial success.

The program offers the following workshops and life learning skills:
• The 8 hour mandatory Personal Financial Readiness Training for first-term soldiers
• Budget development & record keeping
• Consumer rights and obligations
• Complaint resolution
• Individual budget and money management counseling

Information, Referral & Follow Up Program (I&R)

Hours of Operation

Monday 8 a.m. - 4:30 p.m.
Tuesday 8 a.m. - 4:30 p.m.
Wednesday 8 a.m. - 4:30 p.m.
Thursday 8 a.m. - 4:30 p.m.
Friday 8 a.m. - 4:30 p.m.
Saturday Closed
Sunday Closed

Contact

622 Swift Rd.
Bldg 622
Google Map

WiFi Available

Handicap Accessible

Tel:
+1 (845)938-2519

Military DSN Tel:
+1 (312)668-2519

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The Information, Referral & Follow Up Program provides information about Army Community Service (ACS) programs as well as numerous installation and community resources. We offer information counseling to determine customer needs and refer them to the appropriate ACS service or other resources. We follow-up after the referral to ensure that our clients receive quality services. We also prepare and maintain a comprehensive Information and Resource databank. Information, Referral & Follow Up is your one-stop shop for information on West Point and the surrounding communities.

Helpful Links:
Orange County Department Listings
Orange County United Way

Military & Family Life Counselor (MFLC)

Hours of Operation

Monday Flexible/ By Appointment
Tuesday Flexible/ By Appointment
Wednesday Flexible/ By Appointment
Thursday Flexible/ By Appointment
Friday Flexible/ By Appointment
Saturday As Needed, By Appointment
Sunday As Needed, By Appointment

Contact

Resiliency Center 626 Swift Rd. (2nd floor)
Bldg. 626
Google Map

WiFi Available

Handicap Accessible

Tel:
+1 (845)938-3212

Military DSN Tel:
+1 (312)668-3212

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MFLC Mission
The mission of the MFLC Program is to provide support and assistance to active duty Soldiers, National Guard & Reserves, military Family Members and civilian personnel. Military and Family Life Consultants can help those who are having trouble coping with concerns and issues of daily life.

To support military Families and their unique challenges, the MFLC Program offers:
• Short-term, non-medical counseling services at no cost.
• Education to help military service members and their Families understand the impact of deployments, separations, and others stressors related to the military lifestyle.
• Augmentation to existing military support services.
• Flexible meeting times and locations, either on or off the Installation.
• Individual, couples, Families, & group session covering topics: anger management, relationship issues, coping skills, anxiety, relocation adjustment, & more.
• Free, confidential counseling and no written records are kept.

Relocation Readiness Program (RRP)

Hours of Operation

Monday 8 a.m. - 4:30 p.m.
Tuesday 8 a.m. - 4:30 p.m.
Wednesday 8 a.m. - 4:30 p.m.
Thursday 8 a.m. - 4:30 p.m.
Friday 8 a.m. - 4:30 p.m.
Saturday Closed
Sunday Closed

Contact

622 Swift Rd.
Bldg 622
Google Map

WiFi Available

Handicap Accessible

Tel:
+1 (845)938-3487

Military DSN Tel:
+1 (312)668-3487

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Welcome to West Point! You are in for one of the most memorable assignments of your military career. ACS is happy to be a part of getting your time here at West Point off to a great start.

In order to help facilitate a flawless integration into the community, ACS provides an Inprocessing Brief to all newly arriving military personnel. Attendance at this brief is a requirement for all military personnel. Spouses and Family members are encouraged to attend as the information presented can support their transition to the area.

Even if the Soldier and Family member have to attend at separate times, please take advantage of the wealth of information being offered. Times and days of briefs change so please note the available times notated on the Inprocessing Checklist provided to the Service Member upon signing in to post.

Inbound Services
In-Processing Brief
In-processing briefs are normally conducted four times per week during the months of May, June, July and August on Mondays and Tuesdays at 1pm and on Wednesdays and Thursdays at 9am in order to better accommodate Soldiers arriving during the busy summer months. Outside of the summer months, In-processing Briefs are held on Tuesdays at 1pm and Thursday at 9am. At this In-processing Brief, ACS services are reviewed, and the Soldier’s current status and condition are discussed. A welcome packet and MilitaryINSTALLATIONS booklet is available if you have not yet received one.

Reentry Briefs
This brief is offered immediately following the in-processing brief. It addresses the logistical, financial and psychological adjustment that must often be made when returning from an overseas tour. Only Soldiers who have recently re-deployed or are returning from an OCONUS location are required to attend this brief as well.

For additional information on West Point including housing options, check-in procedures and schooling information, please visit: MilitaryINSTALLATIONS.

Outbond Services
Plany Your Own Move
MilitaryINSTALLATIONS and Plan My Move, are two new helpful features from MilitaryOneSource to provide you with the tools to successfully plan your next move.

MilitaryINSTALLATIONS provides telephone numbers, directions, installation overviews, local weather programs and other helpful services on more than 250 military installations worldwide.

MilitaryOneSource is provided by the Department of Defense at no cost to Active Duty, Guard and Reserve (regardless of activation status) and their Families. It is a virtual extension of installation services. Visit MilitaryOneSource today or call +1 (800)342-9647.

"Military Youth on the Move”provides information and advice on moving with youth. Moving can be especially difficult on children, particularly teenagers. Help prepare them for this experience by referring them to this link. With preparation, knowledge and understanding, our military children can become resilient and self sufficient and make their next military move a great one.

Garrison Spouse Sponsorship Program
Have you ever arrived at a new installation with more questions than answers? What do you wish you had known about West Point prior to arriving? Here is your chance to help the next round of newly arriving spouses by serving as their Spouse Sponsor here at West Point. Training will be offered to prepare you to assist new spouses and to provide you with the information you will need. All spouses regardless of rank or time at West Point are welcome to volunteer to serve in this crucial role. Please call today to reserve your spot in one of the upcoming trainings being offered at your convenience.

Lending Closet
The Lending Closet provides basic housekeeping items for temporary loan to incoming and outgoing Families and in other cases as appropriate. Items include kitchen kits, toasters, coffee-pots, microwaves, tables, chairs, inflatable mattresses, cribs, high chairs, child car seats, irons and ironing boards and other items. Initially these items are loaned out for 30 days. If additional time is required, requests for extensions are granted in 2 week increments. We do not provide linens due to sanitary concerns.

Relocation Counseling
Relocation Counseling is provided in the Relocation Readiness office to help devise a relocation plan for your PCS move. Information and resource materials, which include, Plan My Move, Relocation Website Booklets, Installation PCS-TDY Guides, Relocation Tri-folds, and in-processing checklists are provided to assist you during the relocation process and to answer your questions. Counseling also includes assessing the Soldier’s individual or Family needs and particular relocation circumstances. Whether the Soldier and/or Family member needs to vent or discuss the current situation for stress relief, or whether more extensive discussion is needed on a wide array of topics, from schools, to housing to jobs, extended counseling on these and other topics is available from ACS Relocation Readiness. Appointments may be made by calling +1 (845)938-3487 or +1 (845)938-4621.

Sponsorship Program
ACS offers training to Soldiers and units on the Sponsorship Program. AR 600-8-8 regulates the operation of the Sponsorship Program. Units can set up group trainings to be held either at ACS or on location in your unit. Sponsorship Training can also be done online by the individual Soldier at his/her leisure.
eSponsorship Application and Training

Overseas Orientation Briefing
This briefing is mandatory for Soldiers moving overseas. Family members may attend the brief if they choose. Information provided includes: PCS process and procedures, financial entitlements, shipping household goods, port calls, family travel, legal assistance for claims and shipment of POV and pets. Cultural information is provided at the overseas briefing to those moving overseas. Overseas Briefs can be scheduled at your convenience on an as needed basis.

Hearts Apart (Formerly “Waiting Families”)
Hearts Apart is a support group and a forum for Families of Soldiers who are deployed, on extended TDY, or on unaccompanied tours. Information is provided to update Families about what's happening on West Point and in the surrounding community.

Multicultural Services
English Language Learners (ELL)
The Relocation Readiness Program provides English Language Learners online language program classes for Soldiers and Family members that wish to learn or improve their English language skills. The online program Classes are FREE. Referrals for cross-cultural training and cultural mediation services/resources are available.

International Spouses and Travelers Club
The International Spouses and Travelers Club offers an opportunity for socializing and exploration in a fun and entertaining environment. If you are a foreign-born spouse or just enjoy travelling, this is the club for you. If you would like to join us on our next adventure, please contact the Relocation Readiness Program manager to sign up for the group.

Citizenship Assistance
The Relocation Readiness Program is unable to serve as a liaison between the member and the U.S. Citizenship Immigration Service (CIS), due to legal restrictions. USCIS offers dedicated immigration counselors for US Military personnel and their Family members at +1 (877)247-4645.

For more information visit: AILA InfoNet.

Survivor Outreach Services (SOS)

Hours of Operation

Monday 8 a.m. - 4:30 p.m.
Tuesday 8 a.m. - 4:30 p.m.
Wednesday 8 a.m. - 4:30 p.m.
Thursday 8 a.m. - 4:30 p.m.
Friday 8 a.m. - 4:30 p.m.
Saturday Closed
Sunday Closed

Contact

622 Swift Rd.
Bldg 622
Google Map

WiFi Available

Handicap Accessible

Tel:
+1 (845)938-5654

Military DSN Tel:
+1 (312)668-5654

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Our Mission
• Assist in identifying your current needs.
• Connect you with people and agencies that can help you and your Family.
• Provide a forum in which your concerns can be heard and acted upon.
• Facilitate Family-centered activities throughout the year.
• Encourage connection, personal growth, and healing.

Survivor Outreach Services (SOS) is an Army program developed to serve Surviving Families of the Fallen. SOS provides long-term support, resources and emotional connections by maintaining a continual relationship between Survivors and the Army. SOS is available to all Survivors: spouses, children, parents, siblings and friends who are grieving the loss of a Soldier regardless of how they died. SOS coordinates with Military, Non-Governmental Organizations and the local community to create a support network. All Army, Army National Guard and Army Reserve component Survivors are eligible to participate.

The West Point SOS program is built upon three pillars: Recognize – Respect – Reach Out. We reach out to Families through support care meetings, phone calls and letters in order to understand the concerns and experiences of our Surviving Families of the Fallen. Their input allows us to improve service delivery as we provide continued support.

  • Survivor needs Assessment Form


Form requests links have (temporarily) been disabled at this time. Patrons should utilize phone numbers provided or stop by the facility for additional information.

Victim Advocacy Program (VAP)


The Victim Advocacy Program (VAP) provides emergency and follow-up support services to adult victims of domestic abuse. Advocacy services are available to Service members, their current or former spouses, an individual with whom the Service member shares a child, and significant others of Service members who live together. Our services are available twenty-four hours a day, seven days a week.

Our trained professionals are here for crisis response, information on reporting options, medical treatment options, law enforcement’s response, emergency services, safety planning, obtaining military and civilian protective orders, and accompaniment to medical forensic exams and medical appointments, as well as accompaniment to court for orders of protection hearings and trials. Advocates work closely with their civilian counterparts and ensure a personal and smooth transition for victims who do not qualify for ongoing advocacy services within the military community.

If you need help or want more information, contact the Victim Advocacy Program Manager at your local Army Community Service Center.

Reporting Options

The Army is fully committed to ensuring victims of domestic abuse are protected; treated with dignity and respect; and provided support, advocacy and care. The Army strongly supports effective command awareness and prevention programs, and holding offenders accountable.

There are two types of reporting options: Restricted Reporting and Unrestricted Reporting. Personnel should report all suspected cases of domestic abuse promptly, which quickly activates victim services and accountability actions. However, we understand things might not always work that way. Victims might need medical attention or victim services without command or a law enforcement response. Therefore, the Army has implemented a Restricted Reporting Option for victims to confidentially disclose allegations of abuse and receive needed medical treatment and services.

Restricted Reporting

Allows someone who meets VAP criteria and who is experiencing violence in his/her relationship to confidentially disclose the abuse to a Victim Advocate, a Victim Advocate Supervisor, or a Healthcare Provider. When an individual chooses a restricted report, law enforcement is not involved and there is no investigation of the abuse. In addition, the Soldier’s Command is not notified of the abuse and is unable to offer assistance and protection.

The restricted reporting option allows an individual to receive medical treatment, advocacy services and clinical and pastoral counseling. This option allows one to receive needed services, control the release of his/her personal information, and time to consider his/her options.

Under this reporting option, the offender is not held accountable and the abuse may continue. If an assessment reveals a high risk for future injury, a restricted report may not be granted.

Unrestricted Reporting

Victims of domestic abuse who want to pursue an official investigation of an incident should report the abuse to law enforcement, or the alleged offender’s Commander. The unrestricted reporting option provides a victim with the widest array of services available including but not limited to command involvement, law enforcement involvement, medical treatment, advocacy services, and counseling services.

Not all incidents of domestic abuse are the same, and each person who experiences domestic abuse handles the situation differently.

Command Response

Commanders play an integral part in ensuring the safety, health, and well being of our Army Families. Commanders who learn of an incident of domestic abuse are required to notify law enforcement.

Victim’s Rights

  • The right to be treated with fairness and with respect for your dignity and privacy.
  • The right to be reasonably protected from the accused offender.
  • The right to be notified of court proceedings.
  • The right to be present at all public court proceedings related to the offense, unless the court determines that your testimony would be materially affected if you, as the victim, heard other testimony at trial.
  • The right to confer with the attorney for the government in the case; the right to available restitution; the right to information about the conviction, sentencing, imprisonment, and release of the offender.

Safety Planning

A violent relationship puts you and your children at risk for injury and even death. Developing a safety plan tailored to meet the needs of your family will enable you get out of a potentially dangerous situation. If your children are old enough, mature enough, or even responsible enough to assist you during a violent or potentially violent episode of domestic abuse, you may consider including them in your plan to keep everyone safe. A good safety plan considers which steps to take if you choose to stay in the relationship or if you choose to leave.

Here are some tips during the explosive phase of domestic abuse:

  • Move to a room with easy access to an exit. Don't go to the kitchen, bathroom or near possible weapons.
  • Know the quickest route out of your home. Practice escaping that way.
  • Know the quickest route out of your workplace. Practice escaping that way. Domestic violence does not just occur in your home.
  • Pack a bag and have it ready. Keep it hidden but make it easy to grab quickly.
  • Tell your neighbors about your abuse and ask them to call the police when they hear a disturbance.
  • Have a code word to use with your kids, family and friends. They will know to call the police and get you help.
  • Know where you are going to go, if you ever have to leave.
  • Use your instincts.
  • You have the right to protect yourself and your children.

Develop a Safety Plan
Safety Plan (English)
Safety Plan (Spanish)- Plan de seguridad (español)
 

Protection Orders

Military Protection Orders (MPO)
Unit Commanders may issue a Military Protective Order (MPO) to ensure the safety of service members, family members, and other individuals from the threat of domestic violence. An MPO is a written lawful order issued by a commander that orders a Soldier to avoid contact with his or her spouse or children. The commander should provide a written copy of the order within 24 hours of its issuance to the protected person, the Military Police and civilian law enforcement. An individual should report violations of the MPO to law enforcement.

Civilian Protection Orders (CPO)
A Civilian Order of Protection is an order signed by a Judge that directs an individual to stop abusing, stalking, harassing and/or committing acts of sexual violence against an individual. An individual may file a CPO against current or former spouse, someone that an individual shares a child in common, an individual with whom you have shared a residence with, someone related to you by blood or marriage or someone with whom you have dated or had intimate relations.
 

National Resources

  • United States Department of Justice Office on Violence Against Women
  • National Center on Domestic and Sexual Violence
  • Stalking Resource Center
  • Statewide directory for laws, courts, emergency shelters, orders of protection
  • Battered Women's Justice Project
  • The Family Violence Prevention Fund
  • Women's Justice Center– Also is Spanish
  • Mind, Body, Spirit Empowered - Materials translated into many languages
  • Marriage and Equality – Materials translated into many languages

Army Volunteer Corps

Volunteers make a meaningful difference in the lives of Soldiers and their Families every day. Army Volunteer Corps (AVC) is designed to help you find local volunteering opportunities with organizations that benefit the Army community.

The AVC has redefined volunteering within the Army. We embrace existing volunteer programs, unite all volunteers who support Soldiers and Families, including the Active Force, National Guard and Army Reserve, and formalize the Army’s commitment to volunteerism.

No matter where people volunteer in the Army community, they usually want to contribute to Soldiers and their Family members. We recognize this common goal and want to help you find the right opportunity for you.

Volunteering helps your community and helps you as well. When you participate with AVC, you’ll:

  • Gain a sense of satisfaction/achievement by meeting challenges
  • Learn about the Army, our sister services, and the community
  • Acquire new skills and/or expand old ones
  • Obtain work experience
  • Build new friendships and become a cohesive part of the community

Contact your local Army Volunteer Coordinator within your Army Community Service Center to register and learn about volunteer opportunities across the Army.

More information is also available from Army OneSource.

The Army Volunteer Corps focuses on supporting Soldiers, Family members, surviving spouses, and civilian personnel through community involvement. Volunteer opportunities are available both on and off post. Individuals are matched to volunteer positions according to skill, experience and time available. Childcare is offered in some activities.Participants learn new skills, make friends, and become a part of the community. Volunteering can also be a wonderful way to gain job experience.

Go to My Army One Source to register and apply for available positions or contact us to learn more about available volunteer opportunities

Army Volunteer Corps
Employment Readiness Program (ERP)

The Employment Readiness Program (ERP) offers resources to help with your career plan and job search. Whether you’re a military spouse or Family member who just moved to a new installation, Retiree, or DoD civilian looking for new opportunities, or active duty Military, active Reserve, National Guard member, or Wounded Warrior, we’re here to help.

Our services include:

  • Up-to-date information on local, national, and international employment opportunities, job market trends and education, and volunteer resources
  • Classes and seminars on self-assessment and career exploration, resume writing, interviewing techniques, dressing for success, networking, and entrepreneurship.
  • Résumé critiques
  • Career counseling and individual career assessments
  • Job fairs and other hiring events
  • Teen/youth employment information
  • Computers with internet access, résumé-writing software, and typing tutorials
  • Virtual Career Library access

Contact your Employment Readiness Program manager (ERPM) for more information. Contact information for installation ERPMs can be found at Army OneSource

Financial Readiness

The Financial Readiness Program is your resource for information on money matters. We can help you better understand financial topics like: 

  • Military pay
  • Checkbook/debit card management
  • Financial responsibility
  • Credit reporting
  • Debt elimination strategies
  • Saving
  • Investing
  • Budgeting

 

We can also help you learn about other financial services, including:

  • Army Emergency Relief (AER): A private, nonprofit organization established to help Soldiers and their Families in emergency financial situations due to no fault of their own.
  • Education Program: Offers need-based scholarships to help eligible Army Families with education costs.

For more information about how the Financial Readiness Program can help you, contact your nearest Army Community Service Center.

 

Other helpful financial readiness links include:

  • Thrift Savings Plan: A Federal Government-sponsored long-term retirement savings and investment plan, available for both Federal civilian employees and members of the uniformed services.
  • U.S. Savings Bonds: A shorter-term savings option with competitive interest rates and backed by the full faith and credit of the United States.
  • Military Saves: A component of the nonprofit America Saves and a partner in the Department of Defense’s Financial Readiness Campaign, Military Saves seeks to motivate, support, and encourage military Families to save money, reduce debt, and build wealth.
  • Money Matters: A mobile-optimized resource with calculators for savings, debt reduction and other reference material in one location.
  • Housing Resources for Military Members: The National Military Family Association has compiled a great list of resources to help Military Families who are struggling with the pitfalls of the housing crisis.
  • Army OneSource: Network of the services and delivery of support to Soldiers and their Families.
  • Military OneSource: A Department of Defense-funded program that provides comprehensive information on every aspect of military life at no cost to active duty, National Guard, reserve members, and their Families.
  • Office of Servicemember Affairs: A component of the Consumer Financial Protection Bureau helps to educate and empower military members, veterans, and their Families in the consumer financial marketplace.
  • Saveandinvest.org: A project of the FINRA Investor Education Foundation, a free, unbiased resource dedicated to your financial health. Helps you make informed decisions through easy-to-use tools and resources, and arms you with the information you need to protect yourself from investment fraud.
  • Better Business Bureau Military Line: Provides specialized education and support services, which meet the needs of active and retired military personnel and their Families. 

 

Family Subsistence Supplemental Allowance (FSSA) Pre-screening

Pre-screening and counseling for Soldiers who qualify for the FSSA entitlement. FSSA is an entitlement authorized by Congress in 2001 and created to supplement the Soldier's Basic Allowance for Subsistence (BAS). This entitlement will not exceed $1100 per month. Information and application for FSSA is web-based and can be found under the "Life Events that Impact Your Benefits" tab.

Overview

The U.S. Army Family Advocacy Program (FAP) helps Soldiers and their Families recognize and prepare for the unique challenges of military lifestyles. Our services include seminars, workshops, counseling, and intervention to help strengthen the relationships of Army Families.

We are also dedicated to the prevention domestic abuse, child abuse, and neglect of Soldiers and their Families through offering education, prompt reporting, investigation, intervention, and treatment.

If you need help, please call the National Domestic Violence Hotline at +1 (800)799-7233. You should also contact your installation’s Family Advocacy Program for more information.

Army Family Team Building (AFTB) empowers you, through self-development and leadership skills, basic Army knowledge and specialized training, to maximize your personal and professional potential. 

  • AFTB (Level I) Military Knowledge (K) Modules train basic information about the Army: You’ll learn about Army life and how to manage daily challenges by discovering how to decipher Army acronyms, use community resources, attain better financial readiness, and understand the goal and impact of the Army mission on daily life.
  • AFTB (Level II) Personal Growth and Resiliency (G) Modules train personal growth skills: Learn how to improve your personal relationships, communication and stress-management skills. Discover how teams form and grow, how to solve problems, and how to resolve personal conflict. You’ll also learn about Army traditions, customs, courtesies and protocol.
  • AFTB (Level III) Leadership Development (L) Modules train leadership skills: Thrive in the Army and civilian life by expanding leadership skills. You'll learn effective communication techniques and how to mentor others into leadership positions. You’ll understand the different leadership styles, how to run an effective meeting, manage group conflict, and how to be an effective coach. 

AFTB improves personal and family preparedness. It enhances overall Army readiness and the ability for America’s Army to adapt to a changing world.

For more information, contact your Army Community Service Family Program office or Army OneSource.

The New Parent Support Program (NPSP) promotes healthy Families through a variety of services including home visits, support groups, and parenting classes. We help Soldiers and Families learn to cope with stress, isolation, post-deployment reunions, and the everyday demands of parenthood. Army Families who are expecting a child or who have children up to age three can participate in all of our services confidentially and free of charge. 

Each installation has developed unique New Parent Support Program services that include:

  • Home visits: Scheduled at your convenience, home visits bring you education and reassurance right to your own home on many topics, including breastfeeding, sleeping, nutrition, potty training, age-appropriate discipline, developmental screenings, sibling rivalry, stress management, deployment issues, and time management. NPSP-Home Visitors are supportive and caring licensed clinical social workers (LCSWs) or registered nurses (RNs). They have extensive experience working with young children and are sensitive to your unique challenges as a military Family.
  • Expectant Parent Workshop: Helps to provide valuable information about pregnancy and postpartum health, basic infant care, infant massage, parenting skills, safety, discipline, stress management, deployment issues, and community resources.
  • Play groups: Scheduled regularly at installations, they help children learn through play in a supportive atmosphere that benefits parents as well. Activities include story time, crafts, and music.
  • Military Homefront: A free weekly parenting email with support, tips and advice, updates about your baby’s developmental milestones, and other great information curated just for you.

Contact your installation Army Community Service (ACS) Family Advocacy Program for more information. You can also call Military OneSource for more information and referrals (CONUS: +1 (800)342-9647; OCONUS: 00-800-3429-6477; To call collect with operator assistance OCONUS: +1 (484)530-5908.

Moving is a part of life for Soldiers, civilian government employees and their Families. The Army Community Service Relocation Readiness Program is here to help with a comprehensive support system, whether it’s your first move or the last of many. We have all kinds of information and resources to help you and your family navigate your next military move.

Your first stop should be your local Army Community Service Family center to meet with a Relocation Readiness Program Manager who can get you started.

SHARP (Sexual Harassment/Assault Response and Prevention Program)

The Armed Forces’ Sexual Harassment/Assault Response and Prevention (SHARP) Program is the Armed Forces’ integrated, proactive effort to end the crimes of sexual harassment and sexual assault within our ranks. Sexual harassment and sexual assault have no place in the Armed Forces. If you have been the victim of sexual harassment or sexual assault, you have a voice, you have rights, and we’re here to help.

 

The Armed Forces’ SHARP Program also:

  • Permeates the Armed Forces structure from the Pentagon down to the individual Soldier level.
  • Has full-time military and civilian staff at the brigade level and higher.
  • Promotes cultural change across the Armed Forces, with a vision toward a culture of dignity and respect in which Soldiers, Civilians and Family Members intervene in potential situations that could result in sexual harassment and sexual assault to protect one another.
  • Includes a comprehensive effort to educate leaders and Soldiers about sexual harassment and sexual assault.
  • Employs a concrete training program that teaches Soldiers and Civilians to be alert to serial offender tactics, to intervene to stop incidents and disrupt offenders, and where and how to seek help.
  • Provides commanders with the essential resources, education, and training they need to succeed in bringing an end to sexual harassment and sexual assault within their units and build a command culture in which these crimes are not tolerated.

 

We have certified Sexual Assault Response Coordinators (SARCs) and Victim Advocates (VAs) available 24/7 to help with reporting, victim support, prevention, training, and awareness efforts.

For more information about SHARP, visit sexualassault.army.mil.

 

More Helpful Resources:

  • U.S. Armed Forces Sexual Assault Prevention & Response Program
  • U.S. DoD Sexual Assault Prevention & Response
  • National Sexual Assault Hotline: +1 (800)656-HOPE (4673) 
  • Center for Sex Offender Management 
  • Men Can Stop Rape +1(202) 265-6530
  • National Center on Domestic & Sexual Violence (military resources) +1 (512)407-9020 
  • National Sexual Violence Resource Center +1 (877)739-3895
  • Rape Abuse & Incest National Network +1 (800)656-4673 ext. 3 
  • Rape & Sexual Assault: Reporting to Police & Medical Attention, 1992-2000, Bureau of Justice Statistics, US DoJ
  • Sexual Assault Nurse Examiner/Sexual Assault Response Team
  • Sexual Assault State Coalitions

The Victim Advocacy Program (VAP) provides emergency and follow-up support services to adult victims of domestic abuse. Advocacy services are available to Service members, their current or former spouses, an individual with whom the Service member shares a child, and significant others of Service members who live together. Our services are available twenty-four hours a day, seven days a week.

Our trained professionals are here for crisis response, information on reporting options, medical treatment options, law enforcement’s response, emergency services, safety planning, obtaining military and civilian protective orders, and accompaniment to medical forensic exams and medical appointments, as well as accompaniment to court for orders of protection hearings and trials. Advocates work closely with their civilian counterparts and ensure a personal and smooth transition for victims who do not qualify for ongoing advocacy services within the military community.

If you need help or want more information, contact the Victim Advocacy Program Manager at your local Army Community Service Center.

Reporting Options

The Army is fully committed to ensuring victims of domestic abuse are protected; treated with dignity and respect; and provided support, advocacy and care. The Army strongly supports effective command awareness and prevention programs, and holding offenders accountable.

There are two types of reporting options: Restricted Reporting and Unrestricted Reporting. Personnel should report all suspected cases of domestic abuse promptly, which quickly activates victim services and accountability actions. However, we understand things might not always work that way. Victims might need medical attention or victim services without command or a law enforcement response. Therefore, the Army has implemented a Restricted Reporting Option for victims to confidentially disclose allegations of abuse and receive needed medical treatment and services.

Restricted Reporting

Allows someone who meets VAP criteria and who is experiencing violence in his/her relationship to confidentially disclose the abuse to a Victim Advocate, a Victim Advocate Supervisor, or a Healthcare Provider. When an individual chooses a restricted report, law enforcement is not involved and there is no investigation of the abuse. In addition, the Soldier’s Command is not notified of the abuse and is unable to offer assistance and protection.

The restricted reporting option allows an individual to receive medical treatment, advocacy services and clinical and pastoral counseling. This option allows one to receive needed services, control the release of his/her personal information, and time to consider his/her options.

Under this reporting option, the offender is not held accountable and the abuse may continue. If an assessment reveals a high risk for future injury, a restricted report may not be granted.

Unrestricted Reporting

Victims of domestic abuse who want to pursue an official investigation of an incident should report the abuse to law enforcement, or the alleged offender’s Commander. The unrestricted reporting option provides a victim with the widest array of services available including but not limited to command involvement, law enforcement involvement, medical treatment, advocacy services, and counseling services.

Not all incidents of domestic abuse are the same, and each person who experiences domestic abuse handles the situation differently.

Command Response

Commanders play an integral part in ensuring the safety, health, and well being of our Army Families. Commanders who learn of an incident of domestic abuse are required to notify law enforcement.

Victim’s Rights

  • The right to be treated with fairness and with respect for your dignity and privacy.
  • The right to be reasonably protected from the accused offender.
  • The right to be notified of court proceedings.
  • The right to be present at all public court proceedings related to the offense, unless the court determines that your testimony would be materially affected if you, as the victim, heard other testimony at trial.
  • The right to confer with the attorney for the government in the case; the right to available restitution; the right to information about the conviction, sentencing, imprisonment, and release of the offender.

Safety Planning

A violent relationship puts you and your children at risk for injury and even death. Developing a safety plan tailored to meet the needs of your family will enable you get out of a potentially dangerous situation. If your children are old enough, mature enough, or even responsible enough to assist you during a violent or potentially violent episode of domestic abuse, you may consider including them in your plan to keep everyone safe. A good safety plan considers which steps to take if you choose to stay in the relationship or if you choose to leave.

Here are some tips during the explosive phase of domestic abuse:

  • Move to a room with easy access to an exit. Don't go to the kitchen, bathroom or near possible weapons.
  • Know the quickest route out of your home. Practice escaping that way.
  • Know the quickest route out of your workplace. Practice escaping that way. Domestic violence does not just occur in your home.
  • Pack a bag and have it ready. Keep it hidden but make it easy to grab quickly.
  • Tell your neighbors about your abuse and ask them to call the police when they hear a disturbance.
  • Have a code word to use with your kids, family and friends. They will know to call the police and get you help.
  • Know where you are going to go, if you ever have to leave.
  • Use your instincts.
  • You have the right to protect yourself and your children.

Develop a Safety Plan
Safety Plan (English)
Safety Plan (Spanish)- Plan de seguridad (español)
 

Protection Orders

Military Protection Orders (MPO)
Unit Commanders may issue a Military Protective Order (MPO) to ensure the safety of service members, family members, and other individuals from the threat of domestic violence. An MPO is a written lawful order issued by a commander that orders a Soldier to avoid contact with his or her spouse or children. The commander should provide a written copy of the order within 24 hours of its issuance to the protected person, the Military Police and civilian law enforcement. An individual should report violations of the MPO to law enforcement.

Civilian Protection Orders (CPO)
A Civilian Order of Protection is an order signed by a Judge that directs an individual to stop abusing, stalking, harassing and/or committing acts of sexual violence against an individual. An individual may file a CPO against current or former spouse, someone that an individual shares a child in common, an individual with whom you have shared a residence with, someone related to you by blood or marriage or someone with whom you have dated or had intimate relations.
 

National Resources

  • United States Department of Justice Office on Violence Against Women
  • National Center on Domestic and Sexual Violence
  • Stalking Resource Center
  • Statewide directory for laws, courts, emergency shelters, orders of protection
  • Battered Women's Justice Project
  • The Family Violence Prevention Fund
  • Women's Justice Center– Also is Spanish
  • Mind, Body, Spirit Empowered - Materials translated into many languages
  • Marriage and Equality – Materials translated into many languages

Our Fallen Soldiers have paid the ultimate sacrifice. Their Families deserve our respect, gratitude, and the very best we can provide. If you’re a surviving Family member, Survivor Outreach Services (SOS) offers you access to support, information, and services, closest to where you live, when you need it and for as long as you need it.

Survivor Outreach Services is part of the Army Casualty Continuum of Care. It’s designed to provide long-term support to surviving Families of Fallen Soldiers. Our goal is to reassure Survivors that they remain valued members of the Army Family.

Survivor Outreach Services helps in many ways:

  • Support Coordinators. The loss of a loved one often results in tremendous grief, which can be overwhelming. When faced with a tragedy, you may be wondering what direction to take. Your SOS Coordinator is your link to finding the resources and answers that will work best for you. Your local Support Coordinator is available to meet with you as you journey through this difficult transition by providing direct services as well as information, referrals, and recommendations. He or she can also connect you with support groups, spiritual resources, and bereavement and financial counselors. Your SOS Coordinator can also help you request and obtain copies of documents, navigate local, state, and federal agencies, and direct you to additional Survivor resources.
  • Financial Counselors. In times of emotional distress, figuring out what to do about finances can create a heavy burden. Survivor Outreach Services Financial Counselors provide professional financial information and services in areas such as investing, estate planning, tax issues, and basic budgeting. Our Financial Counselors are committed to helping you create financial security. They also help ensure you get the information you need to make sound financial decisions.
  • Gold Star Advocates provide support and address complaints about casualty assistance or receipt of benefits.

For more information about Army Survivor Outreach Services, or to locate your nearest SOS Coordinator, visit www.sos.army.mil or call toll-free +1 (855)707-2769.

To learn about the symbols of honor surviving military families wear, visit www.GoldStarPins.org.

The Exceptional Family Member Program (EFMP) provides comprehensive support to family members with special needs. EFMP takes an all-inclusive approach to coordinate military and civilian community, educational, medical, housing, and personnel services to help Soldiers and their Families with special needs.

An Exceptional Family Member is a Family member with any physical, emotional, developmental, or intellectual disorder that requires special treatment, therapy, education, training, or counseling, and meets the eligibility criteria. 

Soldiers* with Exceptional Family Members are required to register for EFMP and keep enrollment information current. This way, Family needs will be considered during the OCONUS assignments process.

If you’re eligible for EFMP services, Family members must be screened and enrolled when they accompany authorized Soldiers on OCONUS assignments. Screenings include medical records review for all Family members and developmental screening for all children aged 72 months and younger.

For more information about EFMP, contact the EFMP point of contact through your nearest Army medical treatment facility.

*Who must enroll in the program?

      (1) Active Army

      (2) U.S. Army Reserve (USAR) Soldiers in the Active Guard Reserve (AGR) Program

      (3) Army National Guard (ARNG) AGR personnel serving under authority of 10 USC and 32 USC.

Department of the Army civilian employees do not enroll in the program.

You must identify dependent children with special education and medically related service needs and, Family members with medical needs each time they process for an assignment to a location outside the United States, where Family member travel is authorized at government expense.