Army Family Action Plan (AFAP)

Hours of Operation

Monday 8 a.m. - 4:30 p.m.
Tuesday 8 a.m. - 4:30 p.m.
Wednesday 8 a.m. - 4:30 p.m.
Thursday 8 a.m. - 4:30 p.m.
Friday 8 a.m. - 4:30 p.m.
Saturday Closed
Sunday Closed
Holidays Closed (All Ferderal Holidays)

Contact

622 Swift Rd.
Bldg. 622
Google Map

WiFi Available

Handicap Accessible

Tel:
+1 (854)938-3655

Military DSN Tel:
+1 (312)688-3655

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The Army Family Action Plan (AFAP) is your platform to voice quality-of-life issues, feedback, ideas, and suggestions. It’s the best way to let Army leadership know about what works, what doesn’t, and how you think problems can be resolved. We give Active and Reserve Component Soldiers, Army Civilians, Retirees, Survivors, and Family members a primary tool to help identify issues and concerns and shape your standards of living.

AFAP is responsible for 128 legislative changes, 186 Department of Defence/Army policy changes, and 210 improved programs and services. Your voice makes a difference!

You can submit issues at your garrison’s Army Community Service office or to a unit Family Programs liaison. Army OneSource also facilitates AFAP issues online and makes sure your concerns get the attention they deserve. The information you submit gives Army leadership insight and helps foster a satisfied, informed, and resilient Army Community.

What happens to AFAP issues?

The Commander’s AFAP Steering Committee meets quarterly to provide updates about issue resolution and ensure that issues are continually worked and do not become stagnant. Issues remain in the process until the Steering Committee deems them complete or unattainable. The Committee is chaired by the Garrison Commander and Chief of Staff.

What happens to issues that cannot be resolved locally?

Issues that are beyond the scope of West Point are forwarded to DA for inclusion into the AFAP process. The DA issues are reviewed, and those that are prioritized are worked. The General Officer Steering Committee (GOSC) meets bi annually to review issues and determines when they are complete or unattainable.

How long does it take for an issue to be resolved?

Some issues can be resolved within 90 days of the conference, however, some issues that require higher level action such as changes to Army and OSD regulatory guidance and policy and to Federal law require time to accomplish. Some issues prove more difficult to resolve than others. On the average, issues at the HQDA level take 2 ½ years to complete.

How do we know when issues are resolved?

For information about all West Point AFAP issues, please review the West Point AFAP Issue Update Book or spreadsheet of all issues.
West Point Active AFAP Issues Update Book  (March 2017)
West Point Completed/Unattainable AFAP Issues Update book (November 2017)
• You can now search active HQDA AFAP issues by visiting ArmyOneSource
2017 West Point AFAP Information Paper
(If accessing PDF from government computer, "right click, save as")

What are some of AFAP's success stories?

To get an idea of what AFAP has done for the Army family; take a look at some of the benefits available today as a result of the process.

Some success stories at HQDA:
• Montgomery GI Bill can be transferred to dependents.
• Expanded dental insurance plan that increased coverage for dental procedures and some orthodontic services.
• Temporary Lodging Expense increased from 4 to 10 days.
• Soldiers may store a vehicle at government expense if PCS to location where vehicle not allowed.
• Thrift Savings Plan was authorized.
• Military spouse unemployment compensation.
• Military Spouse preference for federal Jobs.

We have also experienced several successes locally, including:
• Playground for Special Needs Family Members
• Sponsorship program for deployed personnel
• Junior ROTC program at O’Neill High School
• Taco Bell
• Lee CDC
• Covered Bus Stops
• Refreshments at Exchange offered movies

Submit an AFAP Issue here

If you have issues you like to see resolved, the Army Family Action Plan (AFAP) is your avenue for results. Issues can be submitted online by logging onto ArmyOneSource. Look under the AFAP Issue Management icon - be sure to select West Point when submitting.