Parent & Outreach Services

Hours of Operation

Effective today, June 29 the hours of operation will be 7:30am - 4pm Monday through Friday. Appointments are highly encouraged to avoid extended wait time. We apologize for any inconvenience.

Monday 7:30 a.m. - 4 p.m.
Tuesday 7:30 a.m. - 4 p.m.
Wednesday 7:30 a.m. - 4 p.m.
Thursday 7:30 p.m. - 4 p.m.
Friday 7:30 a.m. - 4 p.m.
Saturday Closed
Sunday Closed

Contact

140 Buckner Loop
Bldg. 140
Google Map

WiFi Available

Handicap Accessible

Tel:
+1 (845)938-4458 or +1 (845)938-0939 or +1 (845)938-3969

Military DSN Tel:
+1 (312)688-4458

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The Parent and Outreach Services (P&OS) office is your gateway to all CYS Services programs.  P&OS provides enrollment, registration and information for all CYS Services programs, resources/referrals for child care both on and off West Point, extended hours care, special center openings, parent participation and volunteering options, parent education seminars, babysitter training and more

•  Connections - West Point Child and Youth Services Newsletter
•  West Point Patron Handbook 2018
•  West Point Transgender Children and Youth Policy Memorandum
•  2017-2018 CYS Fee Charts

•  West Point CYS Absence Reporting
•  West Point Parents Advisory Board

(If accessing PDF from government computer, "right click, save as")


We want to hear from you!

We are always looking for ways to expand our services to better serve the West Point Community. Especially with the demanding schedules of parenting, we understand how quickly time becomes a precious commodity.

Click here for the latest West Point Child and Youth Services Parent Survey.

Eligibility

Eligible patrons of CYS Services in clude active duty Military personnel, DoD Civilian personnel paid from both Appropriated & Non-Appropriated funds, active or mobilized guard/reserve personnel on orders, combat-related wounded warriors, surviving spouses of Military members who have died from a combat related incident, eligible employees of DoD contractors (but not sub-contractors), inactive guard/reserve personnel, Retirees, other Federal employees and those acting in loco parent is for the dependent child of an otherwise eligible patron.

Enrollment & Registration Information

Registration is free and required to participate in all CYS Services programs. Please contact the P&OS office for the required forms and to make an appointment (although walk-in services are available, appointments are highly encouraged). To expedite registration, parents are welcome to complete pre-registration online at the P&OS website by clicking on the WebTrac link.

Parents will need the following to complete registration:
• ID card (sponsor or spouse)
• Social Security number  
• Proof of child eligibility (legal guardianship papers, child Military ID card, TRICARE card or DEERS printout from Soldier’s AKO)
• Copy of child’s birth certificate (req for DoD Civilians or contractors)
• Immunization record / transcription
• Proof of income (Leave & Earning Statements/pay vouchers or proof of full-time school enrollment)
• Health Assessment/Sports Physical Statement or well baby exam (due within 30 days of registration)
• Local emergency contacts and child release designees (minimum of two)
• Family Care Plan (only if dual/single Military Family) If your child has a special need
(i.e. asthma, ADHD, developmental delays, limited mobility, hearing/language/vision difficulties, allergies,  medication), we require additional forms that must be completed prior to participating in our programs. Information on accommodating special needs and instructions for completing these forms are available on the P&OS website

Registration FAQs:
Currently at West Point, we have a waiting list for children 6 weeks to 3 years of age at our Stony Child Development Center.

Military Child Care.com and Webtrac

USAG West Point implemented MilitaryChildCare.com (MCC.com) in June 2016.  This DoD initiative is designed to simplify and improve the child care request process for Families.  MCC.com allows Families to conduct child care searches, submit requests for care and manage their requests at any time and from any location.  This streamlined approach to finding and requesting care expedites placement through a standardized request process, and  wait list management tools and will also provide valuable reports to assist programs in planning for current and future placement needs.

Due to the implementation of MCC.com, patrons currently on the wait list were automatically transitioned to the new web-based system.  Information regarding MCC.com utilization, registration and processes is available at all CYS services facilities.  CYS Services staff members have been trained on the use and implementation of MCC.com and are ready to assist Families as they utilize this new streamlined process to search and request care in their community.

Patrons are encouraged to make the most of CYS Services WebTrac, a convenient online option.  On WebTrac, patrons can complete P&OS pre-registration, upload documents for their household (health assessments, shot records, etc.), make payments for all activities (including pre-payments) and School Age Center hourly care reservations.  
Patrons can also sign up and pay for Sports and SKIES activities on WebTrac – all from the comfort of their own homes.  Visit WebTrac at https://webtrac.mwr.army.mil (a WebTrac ID can be obtained by contacting P&OS).

P&OS Programs

P&OS offers a number of additional programs for Families.  Check the CYS Services Facebook page (WestPointCYSS), website and with the P&OS office regularly for flyers and more information.

Parent Participation
CYS Services welcomes parent participation in our programs.  P&OS can help parents become more involved through volunteering or participating in our Parent Advisory Board.  The Parent Advisory Board meets monthly to discuss & support CYS Services programs. Contact P&OS for more information.Football Saturday Child CareChild care is available for children ages 6 weeks through 5th grade during Army West Point home football games through P&OS.  Sufficient registration must exist for program facilitation.  P&OS facilitates lists for those patrons interested in care.

Parents Night Out
Held quarterly, Parents Night Out offers Family evening or weekend child care.  Please contact P&OS for more information on this program.

Parent Education Classes
P&OS, in conjunction with local proponents, provides opportunities for Families to attend training classes in the areas of CPR and First Aid, effective discipline, managing stress, potty training, communication and other relevant topics.  Parents have the ability to dictate topics discussed at trainings through surveys.  Parents are also able to earn points towards reduced childcare fees for class participation.  Please contact P&OS for upcoming class dates.

CYSitters & Babysitter Referrals
P&OS facilitates the 4-H/Army CYS Services Babysitting Course quarterly.  Teens in the CYSitters program are instructed on how to become a responsible, caring, trustworthy, capable and safe babysitter.  Topics such as safety, first aid, food, entertainment, child development and the business aspects of babysitting are covered with participants.  Teens will receive a certificate of recognition upon successful completion of the course and are added to the babysitter referral list
maintained by P&OS.  Patrons can obtain a copy of this referral list from P&OS.

CYS Services Special Events

P&OS regularly plans special events involving all of CYS Services, including the Month of the Military Child celebration in April and the Boys and Girls Club of America Day for Kids in September.  Please contact P&OS for the latest information on upcoming events.

Request An Appointment
Form requests links have (temporarily) been disabled at this time. Patrons should utilize phone numbers provided or stop by the facility for additional information.