Relocation Readiness (RR)

Hours of Operation

Monday 8 a.m. - 4:30 p.m.
Tuesday 8 a.m. - 4:30 p.m.
Wednesday 8 a.m. - 4:30 p.m.
Thursday 8 a.m. - 4:30 p.m.
Friday 8 a.m. - 4:30 p.m.
Saturday Closed
Sunday Closed
Holidays Closed (All Federal Holidays)


622 Swift Rd.
Bldg. 622
Google Map

WiFi Available

Handicap Accessible

+1 (845)938-3487

Military DSN Tel:
+1 (312)688-3487

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Welcome to West Point! You are in for one of the most memorable assignments of your military career. ACS is happy to be a part of getting your time here at West Point off to a great start.

In order to help facilitate a flawless integration into the community, ACS provides an Inprocessing Brief to all newly arriving military personnel. Attendance at this brief is a requirement for all military personnel. Spouses and Family members are encouraged to attend as the information presented can support their transition to the area.

Even if the Soldier and Family member have to attend at separate times, please take advantage of the wealth of information being offered. Times and days of briefs change so please note the available times notated on the Inprocessing Checklist provided to the Service Member upon signing in to post.

To The Point Newsletter
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Inbound Services

In-Processing Brief
In-processing briefs are normally conducted four times per week during the months of May, June, July and August on Mondays and Tuesdays at 1pm and on Wednesdays and Thursdays at 9am in order to better accommodate Soldiers arriving during the busy summer months. Outside of the summer months, In-processing Briefs are held on Tuesdays at 1pm and Thursday at 9am. At this In-processing Brief, ACS services are reviewed, and the Soldier’s current status and condition are discussed. A welcome packet and MilitaryINSTALLATIONS booklet is available if you have not yet received one.

Reentry Briefs
This brief is offered immediately following the in-processing brief. It addresses the logistical, financial and psychological adjustment that must often be made when returning from an overseas tour. Only Soldiers who have recently re-deployed or are returning from an OCONUS location are required to attend this brief as well.

For additional information on West Point including housing options, check-in procedures and schooling information, please visit: MilitaryINSTALLATIONS

Outbond Services

Plan Your Own Move
MilitaryINSTALLATIONS and Plan My Move, are two new helpful features from MilitaryOneSource to provide you with the tools to successfully plan your next move.

MilitaryINSTALLATIONS provides telephone numbers, directions, installation overviews, local weather programs and other helpful services on more than 250 military installations worldwide.

MilitaryOneSource is provided by the Department of Defense at no cost to Active Duty, Guard and Reserve (regardless of activation status) and their Families. It is a virtual extension of installation services. Visit MilitaryOneSource today or call +1 (800)342-9647.

"Military Youth on the Move”provides information and advice on moving with youth. Moving can be especially difficult on children, particularly teenagers. Help prepare them for this experience by referring them to this link. With preparation, knowledge and understanding, our military children can become resilient and self sufficient and make their next military move a great one.

Garrison Spouse Sponsorship Program
Have you ever arrived at a new installation with more questions than answers? What do you wish you had known about West Point prior to arriving? Here is your chance to help the next round of newly arriving spouses by serving as their Spouse Sponsor here at West Point. Training will be offered to prepare you to assist new spouses and to provide you with the information you will need. All spouses regardless of rank or time at West Point are welcome to volunteer to serve in this crucial role. Please call today to reserve your spot in one of the upcoming trainings being offered at your convenience.

Lending Closet
The Lending Closet provides basic housekeeping items for temporary loan to incoming and outgoing Families and in other cases as appropriate. Items include kitchen kits, toasters, coffee-pots, microwaves, tables, chairs, inflatable mattresses, cribs, high chairs, child car seats, irons and ironing boards and other items. Initially these items are loaned out for 30 days. If additional time is required, requests for extensions are granted in 2 week increments. We do not provide linens due to sanitary concerns.

Relocation Counseling
Relocation Counseling is provided in the Relocation Readiness office to help devise a relocation plan for your PCS move. Information and resource materials, which include, Plan My Move, Relocation Website Booklets, Installation PCS-TDY Guides, Relocation Tri-folds, and in-processing checklists are provided to assist you during the relocation process and to answer your questions. Counseling also includes assessing the Soldier’s individual or Family needs and particular relocation circumstances. Whether the Soldier and/or Family member needs to vent or discuss the current situation for stress relief, or whether more extensive discussion is needed on a wide array of topics, from schools, to housing to jobs, extended counseling on these and other topics is available from ACS Relocation Readiness. Appointments may be made by calling +1 (845)938-3487 or +1 (845)938-4621.

Sponsorship Program
ACS offers training to Soldiers and units on the Sponsorship Program. AR 600-8-8 regulates the operation of the Sponsorship Program. Units can set up group trainings to be held either at ACS or on location in your unit. Sponsorship Training can also be done online by the individual Soldier at his/her leisure.
eSponsorship Application and Training

Overseas Orientation Briefing
This briefing is mandatory for Soldiers moving overseas. Family members may attend the brief if they choose. Information provided includes: PCS process and procedures, financial entitlements, shipping household goods, port calls, family travel, legal assistance for claims and shipment of POV and pets. Cultural information is provided at the overseas briefing to those moving overseas. Overseas Briefs can be scheduled at your convenience on an as needed basis.

Hearts Apart (Formerly “Waiting Families”)
Hearts Apart is a support group and a forum for Families of Soldiers who are deployed, on extended TDY, or on unaccompanied tours. Information is provided to update Families about what's happening on West Point and in the surrounding community.

Multicultural Services

English Language Learners (ELL)
The Relocation Readiness Program provides English Language Learners online language program classes for Soldiers and Family members that wish to learn or improve their English language skills. The online program Classes are FREE. Referrals for cross-cultural training and cultural mediation services/resources are available.

International Spouses and Travelers Club
The International Spouses and Travelers Club offers an opportunity for socializing and exploration in a fun and entertaining environment. If you are a foreign-born spouse or just enjoy travelling, this is the club for you. If you would like to join us on our next adventure, please contact the Relocation Readiness Program manager to sign up for the group.

Citizenship Assistance
The Relocation Readiness Program is unable to serve as a liaison between the member and the U.S. Citizenship Immigration Service (CIS), due to legal restrictions. USCIS offers dedicated immigration counselors for US Military personnel and their Family members at +1 (877)247-4645.
For more information visit: AILA InfoNet