- Information, Referral & Follow Up Program (I&R)
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The Information, Referral & Follow Up Program provides information about Army Community Service (ACS) programs as well as numerous installation and community resources. We offer information counseling to determine customer needs and refer them to the appropriate resources. We follow-up after the referral to ensure that our clients receive quality services. We also prepare and maintain a comprehensive Information and Resource databank. Information, Referral & Follow Up is your one-stop shop for information on West Point and the surrounding communities.
- Army Emergency Relief (AER)
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With the launch of the Army Emergency Relief’s 24/7 online assistance application module, AER now offers an online system for requesting financial assistance. Active-Duty Soldiers, Retired Soldiers, and survivors can apply directly and receive an immediate eligibility decision.
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AER online portal https://www.aerhq.org
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To apply during weekends and holidays visit https://www.armyemergencyrelief.org
Click “Apply for Assistance” in the upper-right corner to begin your application.
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For time-sensitive Emergency Travel assistance (travel within 12 hours), or help using the portal, contact soldierportalhelp@aerhq.org
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Tel: 866-878-6378 - Family Advocacy Program (FAP)
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Discover the resources available to Military Families, including for those impacted by child abuse and neglect and domestic abuse.
If you suspect an incident of child abuse on West Point, call the Military Police (MP) Desk, at (315) 774-9333 and the New York State Child Abuse Hotline at (800) 342-3720.
https://www.militaryonesource.mil/search?s=Family+Advocacy+Program
- Victim Advocacy Program (VAP)
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Victims can request a Victim Advocate by calling the FAP Call Center at (855) 827-0400. That number is available 24/7. The call center will take calls for individuals interested in services from the Victim Advocate or to make a Restricted report of abuse. The Call Center also has telephone numbers for all available resources on and off post.
- Military & Family Life Counselor (MFLC)
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The Military and Family Life Counseling program supports service members and their families with confidential non-medical counseling where they are stationed. Non-medical counseling can assist individuals in addressing issues such as stress management, adjustment difficulties, parenting, grief, or loss, and help them improve their relationships at home and work.
Trained to work with the military community, MFLCs deliver valuable face-to-face and telehealth counseling services. They can also provide group support with briefings and topic-specific presentations to the military community. Referrals to resources both on and off the installation can also be given by the MFLC. Appointments are preferred, but walk-ins may also be available.
