- Army Emergency Relief (AER)
Army Emergency Relief Overview
Army Emergency Relief (AER) is a private non-profit organization established to assist Soldiers and their Family members in emergency financial situations due to no fault of their own. Financial assistance is given in the form of an interest-free loan, grant, or combination of the two. Loans are repaid by an allotment.
To apply for AER assistance, the Soldier should visit the AER Officer at Army Community Service (Bldg. 622) for a consultation. After determining that the Soldier has a valid emergency, then we can proceed with authorized AER assistance.
If the need for emergency financial assistance arises outside these operating hours, the American Red Cross Armed Forces Emergency Service Center can be contacted toll free at (877) 272-7337. This Center is operational 24 hours a day, 365 days a year.
AER’s Education Program is a secondary mission to help Army Families with the costs of education. The three separate scholarship programs are:
Stateside Spouse Education Assistance Program
• Applicant must be the Spouse or widow(er) of an active duty or retired Soldier and reside in the United States.
• Stateside applicants must be full time students.
• First undergraduate degrees only.
• Active duty military personnel are not eligible.
Overseas Spouse Education Assistance Program
• Applicants must be a Spouse of an active duty Soldier assigned in Europe, Korea, Japan, or Okinawa.
• Applicants must physically reside with the Soldier at the assigned location.
• First undergraduate degrees only.
• Off post students are not eligible.
• Spouses may be part time or full time students.
Major General James Ursano Scholarship Fund for Dependant Children
• Dependent children, stepchildren, or legally adopted children of Army Soldiers on active duty, retired or deceased while in active duty or retired status. The children of Grey Area Reservists/National Guard are eligible as well.
Scholarship awards will be awarded up to half the cost of tuition. Scholarship awards are based on financial need, as evidenced by income, assets, Family size, and special circumstances.
Applications and instructions are available for all the scholarships on the AER website at www.aerhq.org
AER Resources and Forms
View all forms.
- Army Family Action Plan (AFAP)
The Army Family Action Plan (AFAP) is your platform to voice quality-of-life issues, feedback, ideas, and suggestions. It’s the best way to let Army leadership know about what works, what doesn’t, and how you think problems can be resolved. We give Active and Reserve Component Soldiers, Army Civilians, Retirees, Survivors, and Family members a primary tool to help identify issues and concerns and shape your standards of living.
AFAP is responsible for 128 legislative changes, 186 Department of Defence/Army policy changes, and 210 improved programs and services. Your voice makes a difference!
Submit an AFAP Issue here
If you have issues you like to see resolved, the Army Family Action Plan (AFAP) is your avenue for results. Issues can be submitted online by logging onto ArmyOneSource. Look under the AFAP Issue Management icon - be sure to select West Point when submitting.
- Army Family Team Building (AFTB)
Army Family Team Building (AFTB) provides Army knowledge and specialized training to maximize your personal and professional potential. AFTB enhances overall Army readiness and helps America’s Army adapt to a changing world.
AFTB helps you to cope with and enjoy the military lifestyle. Many of the courses can be applied toward resume’ and career building, self-development and leadership skills. Active duty Soldiers can earn promotion points for participating in the training. AFTB provides the knowledge & self-confidence to take responsibility for yourself and your Family. The training is available to Soldiers, Family members of all Soldiers, Department of Defense civilians and volunteers.
AFTB classes may be taken online at ArmyOneSource. To access, select "elearning center" and "online courses" under the Family Programs and Services menu.
What AFTB class should I attend?
Military Knowledge (Level I/K)
A one-day training that allows participants to learn about military life and how to maneuver through daily challenges by discovering how to decipher acronyms, utilize community resources, acquire personal resiliency concepts and understand the goal and impact of the mission.
Personal Growth and Resiliency (Level II/G)
A two-day training that allows participants to learn more about themselves as they will explore effective skills and develop communication strategies for their personal and professional lives and differentiate personality traits to discover effective ways to interact with co-workers, friends and family and learners will be able to define resiliency during crisis and grief and more.
Leadership Development (Level III/L)
A two-day training where participants will analyze the behaviors associated with Maslow’s Hierarchy of Needs and identify motivational strategies to help fulfill those needs. The learner will also evaluate the importance of group needs and create a personal action plan to meet both individual and group needs. The learner will also identify their innate leadership approach and examine the alternative styles of others in order to incorporate various approaches into their personal and professional lives.
- Employment Readiness Program (ERP)
Operated through Army Community Service (ACS) centers, helps Soldiers, Spouses, surviving Spouses, DoD Civilians, and Family members gain the competitive edge needed for employment by providing employment information in the areas of job search skills, education, training, transition, and volunteer opportunities.
- Exceptional Family Member Program (EFMP)
The Exceptional Family Member Program (EFMP) provides comprehensive support to Family members with special needs. EFMP takes an all-inclusive approach to coordinate military and civilian community, educational, medical, housing, and personnel services to help Soldiers and their Families with special needs.
An Exceptional Family Member is Family member with any physical, emotional, developmental, or intellectual disorder that requires special treatment, therapy, education, training, or counseling, and meets the eligibility criteria.
If you’re eligible for EFMP services, Family members must be screened and enrolled when they accompany authorized Soldiers on OCONUS assignments. Screenings include medical records review for all Family members and developmental screening for all children aged 72 months and younger.
What is the Exceptional Family Member Program?
The EFMP is a mandatory enrollment program that works with other military and civilian agencies to provide comprehensive and coordinated medical, educational, housing, community support and personnel services to Families with special needs.
Who must enroll in the program?
The following Soldiers with Exceptional Family Members must enroll in the program:
1. Active Duty Army
2. U.S. Army Reserve (USAR) Soldiers in the USAR-Active Guard Reserve (AGR) program and other USAR Soldiers on active duty exceeding 30 days.
3. Army National Guard personnel serving under authority of Title 10, United States Code and Title 32, United States Code. Department of the Army civilian employees do not enroll in the program. However, they must identify Family members with special education and medically related service needs each time they process for an assignment to a location outside of the United States where Family member travel is authorized at Government expense.
How does a soldier enroll in the program?
The Soldier contacts the nearest medical treatment facility EFMP point of contact to begin the assessment process and to obtain the enrollment forms: DD Form 2792 (Medical),
DD Form 2792-1 (Special Education). Once the forms are completed, they are forwarded to the appropriate regional medical center for coding and on to Army personnel agencies who enroll the Soldier into the program. At West Point, once the EFMP enrollment forms are completed, the Family can call the Keller Army Community Hospital EFMP Coordinator at +1 (845)938-6881 to schedule an appointment for initial enrollment review or for an update review. After the review is complete, the paperwork is forwarded to Walter Reed Army Medical Center for coding and processing.
If accessing PDF from government computer, "right click, save as")
Does enrollment have any impact on the soldiers career?
Enrollment in EFMP does not adversely affect selection for promotion, schools, or assignment. Information concerning enrollment in EFMP or any of the data used in the program is not made available to selection boards.
What are the benefits of enrollment in the program?
Enrollment allows assignment managers at Army personnel agencies to consider the documented medical and special education needs of Exceptional Family Members in the assignment process. When possible, Soldiers are assigned to an area where the medical and special education needs of the Exceptional Family Member can be met. This will depend on the valid personnel requirement for the Soldier’s grade, specialty and eligibility for the tour. All Soldiers are still eligible for worldwide assignments.
Are special education needs considered in military personnel assignments?
Special education needs are only considered in assignments outside the United States. Assignments within the United States are not based on the educational needs of children. Every local school system must obey public laws regarding the provision of special education.
Rights and Responsibilities
KNOW YOUR RIGHTS!
Public Law 90-480, Architectural Barriers Acts of 1968
Requires that certain Federally owned, leased or funded buildings and facilities be accessible to individuals with physical disabilities.
Public Law 93-112, The Rehabilitation Act of 1973
Addresses discrimination against individuals with disabilities
Section 501: Employment of Handicapped
Section 502: Architectural and Transportation Compliance
Section 503: Employment Under Federal contracts
Section 504: Non-Discrimination Under Federal Grants
“No otherwise qualified handicapped individual in the United States shall, solely by any reason of his (or her) handicap, be excluded from the participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance”
Public Law 94-142, The Education for all Handicapped Children Act
Made it possible for states and localities to receive Federal funds to assist in the education of children with disabilities. States must provide: A free and appropriate education in the least restrictive environment; an individualized education program (IEP) with existence of due process and parent participation.
Public Law 95-561, Defense Dependents’ Education Act
DoDDS is required to provide programs designed to meet the needs of eligible students in locations outside of the United States.
Public Law 98-372, The Handicapped Children’s Protection Act of 1976
This law provides for reasonable attorney fees and costs for parents who prevail in administrative hearings or courts.
Public Law 98-524, The Vocational Act of 1984
This is particularly important because it requires that vocational education be provided for students with disabilities.
Public Law 98-410, Temporary Child Care for Handicapped Children and Crisis Nurseries Act of 1986
This law includes provision to fund temporary child care (e.g. respite care) for children who have a disability or chronic illness and crisis nurseries for children at risk of abuse or neglect.
Public Law 99-380, The Family Education Rights and Privacy Act of 1974
This law gives parents of students under the age of 18, and students age 18 and over, the right to examine records kept in the student’s personal file.
Public Law 101-336, The American with Disabilities Act (ADA) of 1990
Guarantees equal opportunity for individuals with disabilities in employment, public accommodation, transportation, state and local government services and telecommunications. It is the most significant Federal law assuring the full civil rights of all individuals with disabilities.
Summary of Parents’ Rights
• You must be notified in writing before the school recommends or takes any action to change your child’s school program.
• You must give permission in writing to the school before it can rest your child to determine special education services.
• You must be allowed to examine and make copies of your child’s school records.
• Schools must provide you with a due process hearing at any point you feel your rights have been violated.
• You have the right to appeal to the state department of education and state level courts.
• You have a right to be reimbursed if they prevail.
• Be aware of all rights and resources.
• A review is required as the EFM condition changes or at least every three years, whichever comes first.
• Hand carry all medical records, Form 5888 and IEP’s when PCSing
- Family Advocacy Program (FAP)
The goal of the West Point Family Advocacy Program is to prevent Family violence by providing a variety of services designed to strengthen Army Families. Family Advocacy offers educational classes and other learning experiences.
If you suspect an incident of child abuse on West Point, call the Military Police (MP) Desk, at (845) 938-3333 and the New York State Child Abuse Hotline at (800) 342-3720.
For domestic violence there are (2) two reporting options:
Restricted. Contact only the Family Advocacy Social Worker at (845) 938-0633 or the Keller Army Community Hospital Emergency Department at 845) 938-4004.
Unrestricted. Contact the MP Desk if on West Point; if off West Point call 911.
The FAP Call Center.
Victims can also make a telephonic request for a Victim Advocate by calling the FAP Call Center at (855) 827-0400. That number is available 24/7. The call center will take calls for individuals interested in services from the Victim Advocate or to make a Restricted report of abuse. The Call Center also has telephone numbers for all available resources on and off post.
The First four Thursdays of every Month: 1pm - 2:30pm
Each class will discuss an individual topic that is relevant to modern parenting within the military community.
Couples Communication Class
The first four Tuesdays of every month: 1pm - 2:30pm
Each class will discuss an individual topic that is relevant to common problems amongst couples today.
Stress Management Class
The first four Mondays of every month: 1pm - 2:30pm
Each class will discuss an individual topic that addresses common stressors and ways to manage them.
Anger Management Class
The first four Wednesdays of every month: 9:30 - 11:30am
Each class will discuss an individual topic that will help you understand and address your anger while learning to cope with it in a healthy way.
Earn a certificate after completing all four classes in the series.
- Financial Readiness Program (FRP)
Financial Readiness Program Goals
The practice of great money management skills is learned behavior. With the proper guidance, education and counseling everyone is capable of living debt free, all it takes is effort and disciple. The Financial Readiness Program is committed to providing Military members with the necessary information and tools needed for financial success.
The program offers the following workshops and life learning skills:
• The 8 hour mandatory Personal Financial Readiness Training for first-term soldiers
• Budget development & record keeping
• Consumer rights and obligations
• Complaint resolution
• Individual budget and money management counseling
- Information, Referral & Follow Up Program (I&R)
The Information, Referral & Follow Up Program provides information about Army Community Service (ACS) programs as well as numerous installation and community resources. We offer information counseling to determine customer needs and refer them to the appropriate ACS service or other resources. We follow-up after the referral to ensure that our clients receive quality services. We also prepare and maintain a comprehensive Information and Resource databank. Information, Referral & Follow Up is your one-stop shop for information on West Point and the surrounding communities.
- Military & Family Life Counselor (MFLC)
The mission of the MFLC Program is to provide support and assistance to active duty Soldiers, National Guard & Reserves, military Family Members and civilian personnel. Military and Family Life Consultants can help those who are having trouble coping with concerns and issues of daily life.
To support military Families and their unique challenges, the MFLC Program offers:
• Short-term, non-medical counseling services at no cost.
• Education to help military service members and their Families understand the impact of deployments, separations, and others stressors related to the military lifestyle.
• Augmentation to existing military support services.
• Flexible meeting times and locations, either on or off the Installation.
• Individual, couples, Families, & group session covering topics: anger management, relationship issues, coping skills, anxiety, relocation adjustment, & more.
• Free, confidential counseling and no written records are kept.
- Relocation Readiness Program (RRP)
Welcome to West Point! You are in for one of the most memorable assignments of your military career. ACS is happy to be a part of getting your time here at West Point off to a great start.
In order to help facilitate a flawless integration into the community, ACS provides an Inprocessing Brief to all newly arriving military personnel. Attendance at this brief is a requirement for all military personnel. Spouses and Family members are encouraged to attend as the information presented can support their transition to the area.
Even if the Soldier and Family member have to attend at separate times, please take advantage of the wealth of information being offered. Times and days of briefs change so please note the available times notated on the Inprocessing Checklist provided to the Service Member upon signing in to post.
In-processing briefs are normally conducted four times per week during the months of May, June, July and August on Mondays and Tuesdays at 1pm and on Wednesdays and Thursdays at 9am in order to better accommodate Soldiers arriving during the busy summer months. Outside of the summer months, In-processing Briefs are held on Tuesdays at 1pm and Thursday at 9am. At this In-processing Brief, ACS services are reviewed, and the Soldier’s current status and condition are discussed. A welcome packet and MilitaryINSTALLATIONS booklet is available if you have not yet received one.
This brief is offered immediately following the in-processing brief. It addresses the logistical, financial and psychological adjustment that must often be made when returning from an overseas tour. Only Soldiers who have recently re-deployed or are returning from an OCONUS location are required to attend this brief as well.
For additional information on West Point including housing options, check-in procedures and schooling information, please visit: MilitaryINSTALLATIONS.
Plan Your Own Move
MilitaryINSTALLATIONS and Plan My Move, are two new helpful features from MilitaryOneSource to provide you with the tools to successfully plan your next move.
MilitaryINSTALLATIONS provides telephone numbers, directions, installation overviews, local weather programs and other helpful services on more than 250 military installations worldwide.
MilitaryOneSource is provided by the Department of Defense at no cost to Active Duty, Guard and Reserve (regardless of activation status) and their Families. It is a virtual extension of installation services. Visit MilitaryOneSource today or call +1 (800)342-9647.
"Military Youth on the Move”provides information and advice on moving with youth. Moving can be especially difficult on children, particularly teenagers. Help prepare them for this experience by referring them to this link. With preparation, knowledge and understanding, our military children can become resilient and self sufficient and make their next military move a great one.
Garrison Spouse Sponsorship Program
Have you ever arrived at a new installation with more questions than answers? What do you wish you had known about West Point prior to arriving? Here is your chance to help the next round of newly arriving spouses by serving as their Spouse Sponsor here at West Point. Training will be offered to prepare you to assist new spouses and to provide you with the information you will need. All spouses regardless of rank or time at West Point are welcome to volunteer to serve in this crucial role. Please call today to reserve your spot in one of the upcoming trainings being offered at your convenience.
The Lending Closet provides basic housekeeping items for temporary loan to incoming and outgoing Families and in other cases as appropriate. Items include kitchen kits, toasters, coffee-pots, microwaves, tables, chairs, inflatable mattresses, cribs, high chairs, child car seats, irons and ironing boards and other items. Initially these items are loaned out for 30 days. If additional time is required, requests for extensions are granted in 2 week increments. We do not provide linens due to sanitary concerns.
Relocation Counseling is provided in the Relocation Readiness office to help devise a relocation plan for your PCS move. Information and resource materials, which include, Plan My Move, Relocation Website Booklets, Installation PCS-TDY Guides, Relocation Tri-folds, and in-processing checklists are provided to assist you during the relocation process and to answer your questions. Counseling also includes assessing the Soldier’s individual or Family needs and particular relocation circumstances. Whether the Soldier and/or Family member needs to vent or discuss the current situation for stress relief, or whether more extensive discussion is needed on a wide array of topics, from schools, to housing to jobs, extended counseling on these and other topics is available from ACS Relocation Readiness. Appointments may be made by calling +1 (845)938-3487 or +1 (845)938-4621.
ACS offers training to Soldiers and units on the Sponsorship Program. AR 600-8-8 regulates the operation of the Sponsorship Program. Units can set up group trainings to be held either at ACS or on location in your unit. Sponsorship Training can also be done online by the individual Soldier at his/her leisure.
eSponsorship Application and Training
Overseas Orientation Briefing
This briefing is mandatory for Soldiers moving overseas. Family members may attend the brief if they choose. Information provided includes: PCS process and procedures, financial entitlements, shipping household goods, port calls, family travel, legal assistance for claims and shipment of POV and pets. Cultural information is provided at the overseas briefing to those moving overseas. Overseas Briefs can be scheduled at your convenience on an as needed basis.
Hearts Apart (Formerly “Waiting Families”)
Hearts Apart is a support group and a forum for Families of Soldiers who are deployed, on extended TDY, or on unaccompanied tours. Information is provided to update Families about what's happening on West Point and in the surrounding community.
English Language Learners (ELL)
The Relocation Readiness Program provides English Language Learners online language program classes for Soldiers and Family members that wish to learn or improve their English language skills. The online program Classes are FREE. Referrals for cross-cultural training and cultural mediation services/resources are available.
The Relocation Readiness Program is unable to serve as a liaison between the member and the U.S. Citizenship Immigration Service (CIS), due to legal restrictions. USCIS offers dedicated immigration counselors for US Military personnel and their Family members at +1 (877)247-4645.
For more information visit: AILA InfoNet.
- Survivor Outreach Services (SOS)
- Victim Advocacy Program (VAP)
The Victim Advocacy Program (VAP) provides emergency and follow-up support services to adult victims of domestic abuse. Advocacy services are available to Service members, their current or former spouses, an individual with whom the Service member shares a child, and significant others of Service members who live together. Our services are available twenty-four hours a day, seven days a week.
Our trained professionals are here for crisis response, information on reporting options, medical treatment options, law enforcement’s response, emergency services, safety planning, obtaining military and civilian protective orders, and accompaniment to medical forensic exams and medical appointments, as well as accompaniment to court for orders of protection hearings and trials. Advocates work closely with their civilian counterparts and ensure a personal and smooth transition for victims who do not qualify for ongoing advocacy services within the military community.
If you need help or want more information, contact the Victim Advocacy Program Manager at your local Army Community Service Center at +1 (845)938-5658.
The Army is fully committed to ensuring victims of domestic abuse are protected; treated with dignity and respect; and provided support, advocacy and care. The Army strongly supports effective command awareness and prevention programs, and holding offenders accountable.
There are two types of reporting options: Restricted Reporting and Unrestricted Reporting. Personnel should report all suspected cases of domestic abuse promptly, which quickly activates victim services and accountability actions. However, we understand things might not always work that way. Victims might need medical attention or victim services without command or a law enforcement response. Therefore, the Army has implemented a Restricted Reporting Option for victims to confidentially disclose allegations of abuse and receive needed medical treatment and services.
Allows someone who meets VAP criteria and who is experiencing violence in his/her relationship to confidentially disclose the abuse to a Victim Advocate, a Victim Advocate Supervisor, or a Healthcare Provider. When an individual chooses a restricted report, law enforcement is not involved and there is no investigation of the abuse. In addition, the Soldier’s Command is not notified of the abuse and is unable to offer assistance and protection.
The restricted reporting option allows an individual to receive medical treatment, advocacy services and clinical and pastoral counseling. This option allows one to receive needed services, control the release of his/her personal information, and time to consider his/her options.
Under this reporting option, the offender is not held accountable and the abuse may continue. If an assessment reveals a high risk for future injury, a restricted report may not be granted.
Victims of domestic abuse who want to pursue an official investigation of an incident should report the abuse to law enforcement, or the alleged offender’s Commander. The unrestricted reporting option provides a victim with the widest array of services available including but not limited to command involvement, law enforcement involvement, medical treatment, advocacy services, and counseling services.
Not all incidents of domestic abuse are the same, and each person who experiences domestic abuse handles the situation differently.
Commanders play an integral part in ensuring the safety, health, and well being of our Army Families. Commanders who learn of an incident of domestic abuse are required to notify law enforcement.
- The right to be treated with fairness and with respect for your dignity and privacy.
- The right to be reasonably protected from the accused offender.
- The right to be notified of court proceedings.
- The right to be present at all public court proceedings related to the offense, unless the court determines that your testimony would be materially affected if you, as the victim, heard other testimony at trial.
- The right to confer with the attorney for the government in the case; the right to available restitution; the right to information about the conviction, sentencing, imprisonment, and release of the offender.
A violent relationship puts you and your children at risk for injury and even death. Developing a safety plan tailored to meet the needs of your family will enable you get out of a potentially dangerous situation. If your children are old enough, mature enough, or even responsible enough to assist you during a violent or potentially violent episode of domestic abuse, you may consider including them in your plan to keep everyone safe. A good safety plan considers which steps to take if you choose to stay in the relationship or if you choose to leave.
Here are some tips during the explosive phase of domestic abuse:
- Move to a room with easy access to an exit. Don't go to the kitchen, bathroom or near possible weapons.
- Know the quickest route out of your home. Practice escaping that way.
- Know the quickest route out of your workplace. Practice escaping that way. Domestic violence does not just occur in your home.
- Pack a bag and have it ready. Keep it hidden but make it easy to grab quickly.
- Tell your neighbors about your abuse and ask them to call the police when they hear a disturbance.
- Have a code word to use with your kids, family and friends. They will know to call the police and get you help.
- Know where you are going to go, if you ever have to leave.
- Use your instincts.
- You have the right to protect yourself and your children.
Military Protection Orders (MPO)
Unit Commanders may issue a Military Protective Order (MPO) to ensure the safety of service members, family members, and other individuals from the threat of domestic violence. An MPO is a written lawful order issued by a commander that orders a Soldier to avoid contact with his or her spouse or children. The commander should provide a written copy of the order within 24 hours of its issuance to the protected person, the Military Police and civilian law enforcement. An individual should report violations of the MPO to law enforcement.
Civilian Protection Orders (CPO)
A Civilian Order of Protection is an order signed by a Judge that directs an individual to stop abusing, stalking, harassing and/or committing acts of sexual violence against an individual. An individual may file a CPO against current or former spouse, someone that an individual shares a child in common, an individual with whom you have shared a residence with, someone related to you by blood or marriage or someone with whom you have dated or had intimate relations.
- United States Department of Justice Office on Violence Against Women
- National Center on Domestic and Sexual Violence
- Stalking Resource Center
- Statewide directory for laws, courts, emergency shelters, orders of protection
- Battered Women's Justice Project
- The Family Violence Prevention Fund
- Women's Justice Center– Also is Spanish
- Mind, Body, Spirit Empowered - Materials translated into many languages
- Marriage and Equality – Materials translated into many languages
Attention West Point Families!
Here are a couple great digital workbooks to use during these challenging times with COVID-19.
1. Use the below Time Capsule as a fun activity to capture all of your current happenings, feelings, photos, etc; and even use it as a journal that you can reflect back on. Please click the below link to fill out your family's time capsule!
2. Use the below Anxiety Workbook for some great resourceful tools to deal with anxiety during these very challenging times.
Plan your own family adventure!
The mission of ACS is to facilitate the commander's ability to provide comprehensive, standardized, coordinated and responsive services that support Soldiers, Department of the Army civilians, and Families regardless of geographical location and to maximize technology and resources, eliminate duplication in service delivery and measure service effectiveness.